13 Replies Latest reply: Jan 10, 2014 11:26 AM by Marwen Garwachi RSS

    Problems with licences

    Marwen Garwachi

      Hi,

      I have some broblems with Licences and QVW Server :

      When I want to show the license page of the Qlikview management console, the internet browser hangs

      After a few minutes we see the following page (like we never imported a license LEF file) and the error message at the bottom of the page server is Down (but it isn’t down at all)

      (even if we restart the server and look again, same problem)

       

      The problem is not raised after a migration or system or Qlikview change, is possible raised after a windows update, we are not sure

       

      Result is that the server can be accessed externally by our clients, but we can only develop with one specific user instead of 5 users

      + bizar : this only developUser can only be successfully used if you start an rdp session from a specific (other) userprofile

      Screen_Shot1.jpg

      Figure : licenses are empty and message server is down at the botton

       

       

      Windows Application Eventviewer shows : System.Exception: Failed to retrieve CAL configuration from QlikView Server    at QMSBackendCore.Service.ServiceImpl.GetCALConfiguration(Guid qvsID, CALConfigurationScope scope

      Screen_Shot1.jpg

       

      Figure : Qlikview management console tab about

       

      LEF FILE :

      NAMED_CAL_BY_MACHINE_ID;NO;;

      NUMBER_OF_SESSIONCALS;1;;

      NUMBER_OF_USAGECALS;10;;

      NUMBER_OF_USERCALS;5;;

      PRODUCTLEVEL;10;;2012-01-01

       

      Anyone can help ?

      Thanks in advance

        • Re: Problems with licences

          Restart all your qlikview services for a start

          • Re: Problems with licences
            Fabrice Lawson

            1.sorry to say this, but it appears that the product level is 2 years old.

            I am not sure if this is the issue nevertheless it needs to be verified.

             

            2. you are running 10 SR2 and the green mark is pointing at Publisher license and the lef you pasted is not a publisher lef

             

            3. you can try from the local client;

            open qv local client, go to user preferences> locations and choose QlikVIew Management Console, paste in the URL for the QMC and apply and close the user preferences

            now go to tools and choose open qlikview management console

             

            4. do you open the QMC on the machine where the QVS is installed? if not could you try that as well

             

            5. if none of the above helped, make sure you get the lef updated, stop the services, if you have internet connection, then just apply the license number and the control number, if not then paste the updated lef before apply.

             

            looking forward to your feedback.

              • Re: Problems with licences
                Marwen Garwachi

                2. same problem : the management console hangs for 3 minutes and than show a screen without licenses

                4. Yes I work with an RDP session in the machine where QVS is installed

                5. I cannot write into the inputfields  of the left side (the qlikview server licence fields, but I can write in the inputfields on the rightside the publisher license …)

                 

                Thanks for you help so far

                  • Re: Problems with licences
                    Fabrice Lawson

                    ok,

                     

                    stop all services, rename the qliktech folder under C:\ProgramData and restart the services, this will create a new QlikTech folder. try to apply the license again. do you have the same issue?

                      • Re: Problems with licences
                        Fernando Keuroglian

                        1)Delete the qlikview server

                        2) Delete all the folder in c: about qlikview

                        3) re install qlikview server

                         

                        when you reinstall , qlikview will create properly all the folder structure

                         

                        good luck

                         

                        Fernando

                          • Re: Problems with licences
                            Fabrice Lawson

                            I will suggest a rename instead of just delete. So you can at least roll back if it doesn't work

                            • Re: Problems with licences
                              Marwen Garwachi

                              I can't Delete the QVS...

                              I found the problem by checking the logs I find this message error.

                              I know where the problem is but I don't know how to solve this.

                              LDAP points to a wrong adress, but I don't have access to QMC so I can not rectify

                               

                              Any solution ??

                               

                              Thanks !

                               

                              9/01/2014 14:27:02.4042430     Warning            (ActiveDirectory.ActiveDirectoryProvider) Fetching directoryentry LDAP://VT.local/RootDSE failed: The server is not operational.

                               

                               

                              9/01/2014 14:27:02.4042430     Warning            (ActiveDirectory.ActiveDirectoryProvider) Exception while initializing LDAP://VT.local: The server is not operational.

                               

                               

                              9/01/2014 14:27:02.4354442     Error     (DSC.DirectoryFramework) setup path not successful for user 'g0002' at 'LDAP://VT.local': System.Runtime.InteropServices.COMException (0x8007203A): The server is not operational.

                               

                               

                                 at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)

                                 at System.DirectoryServices.DirectoryEntry.Bind()

                                 at System.DirectoryServices.DirectoryEntry.get_NativeObject()

                                 at ActiveDirectory.ActiveDirectoryProvider.GetDirectoryEntry(String _path)

                                 at ActiveDirectory.ActiveDirectoryProvider.SetupPath(String _path, String _username, String _password)

                                 at DSC.DirectoryFramework.SetupResource(String id, String type, String path, String username, String password, Boolean enabled, IDictionary`2 newSettings)

                              9/01/2014 14:27:02.4354442     Warning            (DSC.DirectoryFramework) Setting up adDSP 'LDAP://VT.local' wasn't successful: The server is not operational.

                      • Re: Problems with licences
                        Abhishek Neti

                        Hi ,

                        Clear your license and use  http://lef1.qliktech.com/manuallef/   to generate lef and paste in the settings and it will automatically restart qlikview server.


                        Regards,

                        Abhishek Neti

                        • Re: Problems with licences
                          Bill Britt

                          Hi Marwen,

                           

                          What version of QlikView are you trying to install? With the license you have you can't install in version that was created after 2012-01-01. So, version 11.20 will not accept this license. Also, the service account has to be a memeber of the local administrator group.

                           

                          Bill

                            • Re: Problems with licences
                              Fabrice Lawson

                              Hi Bill,

                               

                              this is not a new installation, it seems like the DSC has changed the settings to default after the license has expired.

                              Anyway the issue occurred when he tried to update the license.

                              check the logs,

                               

                              9/01/2014 14:27:02.4042430     Warning            (ActiveDirectory.ActiveDirectoryProvider) Fetching directoryentry LDAP://VT.local/RootDSE failed: The server is not operational.

                               

                               

                              9/01/2014 14:27:02.4042430     Warning            (ActiveDirectory.ActiveDirectoryProvider) Exception while initializing LDAP://VT.local: The server is not operational.

                               

                               

                              9/01/2014 14:27:02.4354442     Error     (DSC.DirectoryFramework) setup path not successful for user 'g0002' at 'LDAP://VT.local': System.Runtime.InteropServices.COMException (0x8007203A): The server is not operational.

                               

                               

                                 at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)

                                 at System.DirectoryServices.DirectoryEntry.Bind()

                                 at System.DirectoryServices.DirectoryEntry.get_NativeObject()

                                 at ActiveDirectory.ActiveDirectoryProvider.GetDirectoryEntry(String _path)

                                 at ActiveDirectory.ActiveDirectoryProvider.SetupPath(String _path, String _username, String _password)

                                 at DSC.DirectoryFramework.SetupResource(String id, String type, String path, String username, String password, Boolean enabled, IDictionary`2 newSettings)

                              9/01/2014 14:27:02.4354442     Warning            (DSC.DirectoryFramework) Setting up adDSP 'LDAP://VT.local' wasn't successful: The server is not operational.

                               

                              And according to Marwen, the LDAP is not correct