3 Replies Latest reply: Feb 20, 2014 6:57 AM by Mike Kopacki RSS

    Unable to load license key


      I just got a new laptop for testing.  It's a Windows Surface laptop with Windows 8.  I have a developer license and am currently using QlikView 11 on another laptop.

       

      I just downloaded the personal edition of QV 11 onto the new Windows 8 laptop.  I tried inputting my license key and control number but I get a message saying "Unable to obtain License Information for your license key.  Please contact QlikView support for assistance."

       

      In addition to the license key and control number, you also have to provide a username.  Does the username have to be the same as on the old laptop?  How can I determine what usename was set up?  I don't see it listed anywhere within the app.

       

      I also watched the 100 second video on how to add the license....that's when I get the error message.

       

      Thanks,

      Mike