4 Replies Latest reply: Feb 19, 2014 12:05 PM by Ricardo gerhard RSS

    Document calls users


      I got this information

      Document CALs available on server: 50 
      Document CALs not allocated on server: 15


      but I only identified 14 users, how can I find the missing users?

        • Re: Document calls users
          Peter Cammaert

          Document CALs are allocated per User/Document combination. 14 users can each have three document cals.


          And you should take into account that Document CALs may be allocated, but that doesn't mean they are in use already. It means that they are reserved for possible use by users visiting this particular document, and cannot be allocated to any other document. In your example, you have:


          50 Document CALS in license

          35 Document CALs allocated (reserved) to documents

          14 Document CALs assigned (in use) from this pool of 35.