6 Replies Latest reply: Mar 6, 2014 5:25 AM by Adrien GALLOT RSS

    PDF-XChange 3.0 - Print blocked in "Spooling" status

    Adrien GALLOT

      Hi All,


      We use the printer PDF-XChange 3.0 (3.60 Build 0130) with QlikView Server (11.20 SR2) and we have the following error on our production server :


      When users are printing from a QlikView application in AJAX the account service (cs_qlikview) launch the print with PDF-XChange 3.0 printer. And since two day all print launch are blocked in the status "spooling" (it work fine before) :


      Images intégrées 1


      So the user never reveive his PDF print.


      Do you have any idea to solve this problem ? (we have the same configuration on our development and integration environment and no problem to print)


      We have tried these actions with no success :

      1. Restart completely the server

      2. Reinstalle the print component :

         - Stop Print Spooler Service

         - Unistall and reinstall PDF-XChange 3.0

         - Start Print Spooler

         - Restart All QV Services


      Thanks and Regards.