10 Replies Latest reply: Mar 5, 2014 9:04 AM by Ahyel Libunao RSS

    How to get processed time?

      Hi,

       

      May I ask how to do the script to get the processed time for the following data below?

       

      I wanted to get the processed time from Task received time to processed time. The condition is if Processed time-task received time<=15 minutes it is within SLA, otherwise over SLA..

       

      Thank you!!

       

      Regards,

       

      -Ahyel

       

      OFR.JPG.jpg