10 Replies Latest reply: Mar 5, 2014 9:04 AM by Ahyel Libunao RSS

    How to get processed time?



      May I ask how to do the script to get the processed time for the following data below?


      I wanted to get the processed time from Task received time to processed time. The condition is if Processed time-task received time<=15 minutes it is within SLA, otherwise over SLA..


      Thank you!!