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I can try to troubleshoot on QlikCommunity, but you might have better luck sending an email to firstname.lastname@example.org with the following:
- screen shot of configuration page
- Governance Dashboard.qvw.log
- fullscan.messages.log (in the profiles\default\QVX_LastRun folder)
- fullscan.statistics.log (in same folder)
Preliminary questions though -
- What version of QV are you using?
- Is the Governance Dashboard installed locally on the server(s) where it is being reloaded?
- Does the user account trying to reload the Dashboard have read access to the folders to scan? Does the account have write access to the profile folder?