5 Replies Latest reply: Aug 30, 2010 8:52 AM by Miguel Angel Baeyens de Arce RSS

    Set Analysis with Inputbox or prompt

    Logesh Jayaraman

      Hi ,

      I have a requirement where as we want to exclude certain ticketids from the SLA Calculation. It should work in this way. It should prompt for the Ticketid that should be excluded. It can be multiple Ticketids.

      Is it possible to do with the SET Modifiers.

      Normally the formula will be (sum(Tickets within SLA)/Sum(Closed Tickets))*100.