There is no screen attached in the first post that you mentioned.
Either way, Chrome has some recent issues with our software. Have a look at http://community.qlik.com/blogs/supportupdates/2014/04/25/known-issue-with-chrome-update-34018471nn-and-bookmarks .
Did it work before?
Check what browser versions you are using also.
A screenshot is shown below.
We are using version Version 34.0.1847.131 m of Google Chrome. It also does not work in IE v8, IE v11 or Safari.
I've just done some more testing and found the following:
- Bookmarks do not work if I use the server URL.
- However they do work (in Chrome & IE) if I use our IP address. For example http://xx.xx.xxx.xx/qlikview
Can you ensure that the LinkMachineName is set to the external name of the environment?
See QMC > System > Setup > Management Service > QlikView Servers > QVS@servername. It could be that an alias that the end-user cannot resolve can cause issues like this. setting the LinkMachineName makes sure the end-user can access the QVS properly.
I've come across this problem very recently. Does you connection go through a proxy server?.
On my case, the proxy was not allowing the pop-up to show up, just the black background screen.
As the plugin communicates throught a different port than 80, the problem didn't appear.
What I did is Chrome Configuration => Advanced Configuration => Change proxy configuration => LAN Configuration => Advanced Options and there I added an exception for the QlikView WebServer machine.
As probably exceptions ared defined by a system group policy if that's the problem (it looks like it is) it's necessary to contact the IT administrator to add that exception to the policy.
Hope it helps.