7 Replies Latest reply: Jun 25, 2014 8:10 AM by Giuseppe Novello RSS

    Cannot retrieve the right Document CAL number

      Hi Team,

      My current licence allows me :  10 named users CAL + 20 document CAL.

       

      I have checked thru the current available documents the total number of CALs assigned to my documents : 9

      However, I cannot add any other CAL document to any documents as i get the error: "Too many document CALs allocated"!

      Also, it states that "The number of document CALs not allocated on server = 0 "!

      So where are the other 11 documents CAL? I cannot find them.

      Is there any temp file to delete to get the right number? any .pgo file to clean?

      Thanks for your help,

      Regards,