5 Replies Latest reply: Jun 30, 2014 3:13 PM by Bill Britt RSS

    Section Access - Failed to open document

      Hello,

       

      I have a document with a section access to manage data reduction.

      This document is reloaded every day.

      Sometimes, the users get the following message when they try to open it :

      "Failed to open document, You don't have access to this document"

       

      Even if i reload the document from the console, i still have the message.

      The only way if found to solve this is to stop and restart the QVS service.

      It meens to cut the service for all the users connected and i don't want to have to do that.

       

      Have you ever encountered this problem?