6 Replies Latest reply: Jul 21, 2014 9:05 AM by Ricardo Vieira RSS

    CAL licenses revert to old ones

    Ricardo Vieira

      I have a problem whereby my document licenses "disappear". In fact, the users assigned to the document disappear but others take their place. Always the same users and always showing last access as of Decembre/2013

       

      I could not pinpoint the conditions that trigger this behaviour but I have changed the ini parameter PgoAsXmlAlso to generate XML versions of my PGO files. Reading the CalData.pgo.xml file, I can see three <PerDocumentCasData> sections with the same <DocumentName> tag. One of the sections contains the information that keeps reappearing, with the same <Last Used> tag (I used an Excel formula to decode the dates and they match). Has anyone come across something similar?

       

      I am using version 10.0.9061.7 (x64) on Windows Server 2008 R2 Enterprise Service Pack 1 (64 bit edition). An extract of the XML file with changed user names follows.

       

      Any help would be greatly appreciated.

       

         <CalData>

      - <PerDocumentCalData>

      - <PerDocumentCalData>

        <DocumentName>RISK\ACCESSPOINT\REPORT.QVW</DocumentName>

        <NoOfNamedCals>10</NoOfNamedCals>

      - <NamedCalsAllocated>

      - <CalAllocEntry>

        <Name>Domain\User1</Name>

        <LastUsed>40E46C91AB240796</LastUsed>

        </CalAllocEntry>

      - <CalAllocEntry>

        <Name>Domain\User2</Name>

        </CalAllocEntry>

      - <CalAllocEntry>

        <Name>Domain\User3</Name>

        <LastUsed>40E45394E6DFC352</LastUsed>

        </CalAllocEntry>

      - <CalAllocEntry>

        <Name>Domain\User4</Name>

        <LastUsed>40E46C73CBA98765</LastUsed>

        </CalAllocEntry>

      - <CalAllocEntry>

        <Name>Domain\User5</Name>

        <LastUsed>40E46C71FEF50061</LastUsed>

        </CalAllocEntry>

      - <CalAllocEntry>

        <Name>Domain\User6</Name>

        </CalAllocEntry>

      - <CalAllocEntry>

        <Name>Domain\User7</Name>

        </CalAllocEntry>

        </NamedCalsAllocated>

        </PerDocumentCalData>

      - <PerDocumentCalData>

        <DocumentName>RISK\ACCESSPOINT\REPORT.QVW</DocumentName>

        <NoOfNamedCals>3</NoOfNamedCals>

      - <NamedCalsAllocated>

      - <CalAllocEntry>

        <Name>Domain\User3</Name>

        <LastUsed>40E45394E6DFC352</LastUsed>

        </CalAllocEntry>

      - <CalAllocEntry>

        <Name>Domain\User4</Name>

        <LastUsed>40E4534FFB425ED1</LastUsed>

        </CalAllocEntry>

      - <CalAllocEntry>

        <Name>Domain\User5</Name>

        <LastUsed>40E45355F3DD1BB0</LastUsed>

        </CalAllocEntry>

        </NamedCalsAllocated>

        </PerDocumentCalData>

      - <PerDocumentCalData>

        <DocumentName>RISK\ACCESSPOINT\REPORT.QVW</DocumentName>

        <NoOfNamedCals>3</NoOfNamedCals>

      - <NamedCalsAllocated>

      - <CalAllocEntry>

        <Name>Domain\User3</Name>

        <LastUsed>40E45394E6DFC352</LastUsed>

        </CalAllocEntry>

      - <CalAllocEntry>

        <Name>Domain\User4</Name>

        <LastUsed>40E4534FFB425ED1</LastUsed>

        </CalAllocEntry>

      - <CalAllocEntry>

        <Name>Domain\User5</Name>

        <LastUsed>40E45355F3DD1BB0</LastUsed>

        </CalAllocEntry>

        </NamedCalsAllocated>

        </PerDocumentCalData>

        </PerDocumentCalData>

        </CalData>

       

      Cheers,

      Ricardo Vieira