14 Replies Latest reply: Aug 21, 2014 6:14 PM by Per Joehns RSS

    Error when installing on Mac (Parallels, Win 7 Pro 64-bit)

      I'm still got problem when trying to install Sense on my MacBook Air.

      I'm using the latest version of Parallels 9 and Windows Pro 64-bit.

       

      Are there anyone else with this problem?

       

      --------------

      Skärmavbild 2014-08-08 kl. 16.15.04.png

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: Qlik_Sense_Desktop_setup (1).exe

        Application Version: 0.96.0.0

        Application Timestamp: 50d8cc6f

        Fault Module Name: Microsoft.VisualBasic.Activities.Compiler.dll

        Fault Module Version: 11.0.50938.18408

        Fault Module Timestamp: 52313bca

        Exception Code: c0000005

        Exception Offset: 000a9ca6

        OS Version: 6.1.7601.2.1.0.256.48

        Locale ID: 1033

        Additional Information 1: 0a9e

        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

        Additional Information 3: 0a9e

        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

        • Re: Error when installing on Mac (Parallels, Win 7 Pro 64-bit)
          Miguel Angel Baeyens de Arce

          If you are able to install, but not to open it? There are some known issues with Chromium (used for Qlik Sense Desktop UI) and Parallels. However, I'm using Parallels 9 with Windows 8.1 x64 and it works well.

          Miguel

          • Re: Error when installing on Mac (Parallels, Win 7 Pro 64-bit)
            Giuseppe Novello

            Dear Per,

             

            Can you try right click > "Run As Administrator" and see if that works.

             

            Gio

              • Re: Error when installing on Mac (Parallels, Win 7 Pro 64-bit)

                I have now tried it but get the same error message.

                  • Re: Error when installing on Mac (Parallels, Win 7 Pro 64-bit)

                    Please provide the installation log located in your temp folder accessed with the environment variable %temp%.

                      • Re: Error when installing on Mac (Parallels, Win 7 Pro 64-bit)

                        [0E1C:0D00][2014-08-10T22:47:09]i001: Burn v3.7.1224.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Slask\Qlik_Sense_Desktop_setup.exe, cmdline: ''

                        [0E1C:0D00][2014-08-10T22:47:09]i000: Initializing string variable 'ADDLOCAL' to value 'ALL'

                        [0E1C:0D00][2014-08-10T22:47:09]i000: Initializing hidden variable 'QVPASS'

                        [0E1C:0D00][2014-08-10T22:47:09]i000: Initializing string variable 'QVUSER' to value ''

                        [0E1C:0D00][2014-08-10T22:47:09]i000: Initializing string variable 'CENTRALREPOSITORY' to value '1'

                        [0E1C:0D00][2014-08-10T22:47:09]i000: Initializing string variable 'SKIPSTARTSERVICES' to value '0'

                        [0E1C:0D00][2014-08-10T22:47:09]i000: Initializing string variable 'MODIFY' to value '0'

                        [0E1C:0D00][2014-08-10T22:47:09]i000: Initializing string variable 'INSTALLDIR' to value '[ProgramFiles64Folder]\Qlik\Sense'

                        [0E1C:0D00][2014-08-10T22:47:09]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\PERJOE~1\AppData\Local\Temp\Qlik_Sense_Desktop_20140810224709.log'

                        [0E1C:0D00][2014-08-10T22:47:09]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Slask\Qlik_Sense_Desktop_setup.exe'

                        [0E1C:0D00][2014-08-10T22:47:09]i052: Condition 'VersionNT64 >= v6.1' evaluates to true.

                        [0E1C:0D00][2014-08-10T22:47:09]i000: Setting string variable 'WixBundleName' to value 'Qlik Sense Desktop'

                        [0E1C:0D00][2014-08-10T22:47:09]i000: Loading managed bootstrapper application.

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Common QlikView bootstrapper application started.

                        [0E1C:0D00][2014-08-10T22:47:10]i000: About to collect the feature sets and set their states to the default values.

                        [0E1C:0D00][2014-08-10T22:47:10]i000: The RequestState of Bootstrapper.Common.Feature.FeatureBase Qlik Sense Desktop was updated. New state: Present

                        [0E1C:0D00][2014-08-10T22:47:10]i000: The RequestState of Bootstrapper.Common.Feature.FeatureBase Qlik Sense Demo apps was updated. New state: Present

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Qlik Sense Desktop started. ProductVersion: 0.96.0.0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Creating BA thread to run asynchronously.

                        [0E1C:0D00][2014-08-10T22:47:10]i100: Detect begin, 3 packages

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F319934C-1C5E-4B89-9A8E-DDF1C54A040E}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop10X64SrcToSr5' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{997FF31A-80C9-4B92-8F80-10953D2AE9A3}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop10X86SrcToSr5' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{72660D8D-8777-4F01-BF87-58DC55761C8B}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop11X64Ir' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1ED3B75E-BED2-4863-9763-098DE00590B3}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop11X64Sr1Sr2' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1ED3B75E-BED2-4863-9763-098DE00590B3}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop11X64Src' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{89FB3889-47EE-4CDA-A2DC-565C1D6CEE6C}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop11X86Ir' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E61ED3DB-432C-4961-8B3D-0784C31E3914}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop11X86Sr1Sr2' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E61ED3DB-432C-4961-8B3D-0784C31E3914}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop11X86Src' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A8EA2D08-EDBC-48F3-80D7-1EEE1A8E0913}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop8X64' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{D2CF9A7C-1CD9-4C62-B9FE-942893F84889}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop8X86' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2A7C0763-D448-40A5-B602-39086F255088}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop9X64' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{343ACA46-AF91-495F-A64F-81F9736638FB}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewDesktop9X86' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{65E859BA-5BD7-4936-938B-4B151FED1263}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewOcx10X86SrcToSr5' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9E76F605-758C-46D2-84B9-E645A9E1D165}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewPlugin11X86Ir' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9E76F605-758C-46D2-84B9-E645A9E1D165}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewPlugin11X86Sr1Sr2' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9E76F605-758C-46D2-84B9-E645A9E1D165}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewPlugin11X86Src' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B030B7BD-CD13-45AA-8376-167E2E138C54}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewPublisher8X64' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CCACAAE2-CA00-4D9A-88BE-947AE4EE38E0}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewPublisher8X86' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B030B7BD-CD13-45AA-8376-167E2E138C54}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewPublisher9X64' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CCACAAE2-CA00-4D9A-88BE-947AE4EE38E0}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewPublisher9X86' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{31572C57-0591-4F94-B5EC-34806D0290DB}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer10X64SrcToSr5' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{354F6EFD-CCB5-482B-AB80-5FC082F2B051}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer10X86SrcToSr5' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3EC762CC-7C01-44A0-AA3F-FA061D51CF39}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer11X64Ir' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3A687404-2BA6-4061-9E25-DD8C7182D842}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer11X64Sr1Sr2' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3A687404-2BA6-4061-9E25-DD8C7182D842}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer11X64Src' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CE398970-9B21-4336-B63E-02222CEC2009}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer11X86Ir' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E18CB379-C375-4118-849C-C3AA60756D13}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer11X86Sr1Sr2' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E18CB379-C375-4118-849C-C3AA60756D13}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer11X86Src' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1068C914-E626-4547-9115-3A5EF7BE2162}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer8X64' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{22FF271C-5039-4243-A5E5-59283724126B}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer8X86' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1068C914-E626-4547-9115-3A5EF7BE2162}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer9X64' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{22FF271C-5039-4243-A5E5-59283724126B}'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting numeric variable 'QlikViewServer9X86' to value 0

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting string variable 'Netfx4x64FullVersion' to value '4.5.50938'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting string variable 'Netfx4FullVersion' to value '4.5.50938'

                        [0E1C:0D00][2014-08-10T22:47:10]i052: Condition 'Netfx4FullVersion AND (NOT VersionNT64 OR Netfx4x64FullVersion)' evaluates to true.

                        [0E1C:0D00][2014-08-10T22:47:10]i101: Detected package: Netfx4Full, state: Present, cached: None

                        [0E1C:0D00][2014-08-10T22:47:10]i101: Detected package: SenseDesktop, state: Absent, cached: None

                        [0E1C:0D00][2014-08-10T22:47:10]i101: Detected package: DemoApps, state: Absent, cached: None

                        [0E1C:0D00][2014-08-10T22:47:10]i199: Detect complete, result: 0x0

                        [0E1C:0D00][2014-08-10T22:47:10]i200: Plan begin, 3 packages, action: Install

                        [0E1C:0D00][2014-08-10T22:47:10]w321: Skipping dependency registration on package with no dependency providers: Netfx4Full

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting string variable 'WixBundleRollbackLog_SenseDesktop' to value 'C:\Users\PERJOE~1\AppData\Local\Temp\Qlik_Sense_Desktop_20140810224709_0_SenseDesktop_rollback.log'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting string variable 'WixBundleLog_SenseDesktop' to value 'C:\Users\PERJOE~1\AppData\Local\Temp\Qlik_Sense_Desktop_20140810224709_0_SenseDesktop.log'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting string variable 'WixBundleRollbackLog_DemoApps' to value 'C:\Users\PERJOE~1\AppData\Local\Temp\Qlik_Sense_Desktop_20140810224709_1_DemoApps_rollback.log'

                        [0E1C:0D00][2014-08-10T22:47:10]i000: Setting string variable 'WixBundleLog_DemoApps' to value 'C:\Users\PERJOE~1\AppData\Local\Temp\Qlik_Sense_Desktop_20140810224709_1_DemoApps.log'

                        [0E1C:0D00][2014-08-10T22:47:10]i201: Planned package: Netfx4Full, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

                        [0E1C:0D00][2014-08-10T22:47:10]i201: Planned package: SenseDesktop, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

                        [0E1C:0D00][2014-08-10T22:47:10]i201: Planned package: DemoApps, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

                        [0E1C:0D00][2014-08-10T22:47:10]i299: Plan complete, result: 0x0

                        [0E1C:0E20][2014-08-10T22:47:10]i000: Running...

                        [0E1C:0E20][2014-08-10T22:47:10]i000: LaunchAction Install

                        [0E1C:0E20][2014-08-10T22:47:10]i000: ResumeType None

                        [0E1C:0E20][2014-08-10T22:47:10]i000: Display Full

                        [0E1C:0E20][2014-08-10T22:47:10]i000: PendingLaunchAction updated. New value: Install

                        [0E1C:0E20][2014-08-10T22:47:10]i000: About to add property 'BUNDLEPRODUCTGUID'.

                        [0E1C:0E20][2014-08-10T22:47:10]i000: Setting string variable 'BUNDLEPRODUCTGUID' to value '{869b9d73-730f-49c8-822e-25257f5cebfe}'

                        [0E1C:0E20][2014-08-10T22:47:10]i000: PROPERTY added - BUNDLEPRODUCTGUID : {869b9d73-730f-49c8-822e-25257f5cebfe}

                        [0E1C:0E20][2014-08-10T22:47:10]i000: LaunchAction Install detected.

                  • Re: Error when installing on Mac (Parallels, Win 7 Pro 64-bit)

                    After an upgrade to Parallells 10 I've got an new error message that told me that .NetFramework was not installed.

                     

                    After installing .NetFrameWork 4.5.2 the installation of Qlik Sense worked well.

                     

                    Thanks everyone!