1 Reply Latest reply: Aug 25, 2014 3:13 PM by Giuseppe Novello RSS

    Missing document CALs?

      I'm sure I'm missing something silly.

       

      Licensing is setup with 30 document CALs and 5 named users. There are a couple documents (1 production and 1 testing). The production document looks like this:

       

      Summary  

      Document CALs available on server: 30 

      Document CALs not allocated on server: 0 

      Document CALs allocated to this document: 15 

      Document CALs embedded in document: 0 

      Document CALs assigned to users: 10 

       

      Document CALs

      Number of CALs allocated to this Document:  15

       

      The beta document looks like this:

       

       

      Summary  

      Document CALs available on server: 30 

      Document CALs not allocated on server: 0 

      Document CALs allocated to this document: 0

      Document CALs embedded in document: 0 

      Document CALs assigned to users: 0 

       

      Document CALs

      Number of CALs allocated to this Document:  0

       

       

      There are no other documents. On the production document there are 10 of the 15 licenses in use. I need to increase the licensing count up to 20 on the production document and 5 on the beta (rolling out new changes). That would put me at 25 total licenses (within my limit). However when I try to increase the production document from 15 to 20, I receive the error "Too many document CALs allocated".

       

      Where the heck are my other 15 licenses? I can't increase the number of CAL's assigned to the document to increase the number of users nor can I add any licenses to the beta document.

       

      Any suggestions?