Hi - are your services running ? Bring up Control Panel -> Administrative Tools -> Services and look for a few services starting with QlikView ... QLikView Server, Web Server etc...
Note that the account running the service should be a member of the local 'QlikView Administrators' Group.
1. Check that the account running the service is in the Qlikview administrators' group (screenshot)
(in the sample above .\QV is running the services and a member of qlikview administrators)
2. Start all services
3. Open the QlikView Mgmt Console
4. If it still fails, windows can be finicky and you may need to reboot and try again
Here's what I did this morning, but I'm still not connecting:
1) I did an uninstall.
2) Logged on as Administrator and created a sense_system user with Admin privileges
3) Logged on as myself and ran Qlik_Sense_x64setup.exe, using Run As Administrator
4) At the Service Credentials screen, I entered my machine name and the sense_system user.
5) The install completed successfully. But QMC did not connect.
6) I rebooted. But, still no connection.
One obvious problem is that the services haven't started. I've also attached a netstats screenshot.
I just manually restarted the services (since the screenshot), and they now appear as started, but still no connection. Any thoughts?
What do you mean by it can not connect? Can you send a screenshot?
One thing you can try is going to the Services MMC -> Qlik Sense Repository Database -> Right click / Properties -> Log On tab - and try checking the Allow service to interact with the desktop - Apply / Ok and restart the services.
Though, if you have a valid Sense Server license you can open a case with Qlik Support.
Please mark the appropriate replies as helpful / correct so our team and other members know that your question(s) has been answered to your satisfaction.
Have you tried removing older certificates? - Have you had an older or previous version of QlikView.Next / Qlik Sense installed at one time?
- Stop Qlik Sense Repository Service (this will also stop the other services)
- Open Microsoft Management Console (MMC). Important: Run this as the account configured to run the services (Run as... )
Start -> Run - MMC or Windows Icon - Search - > mmc
- Add snap-in for Certificates: My user account and Local Computer account
File->Add / remove Snap In
- In Certificates - Current User > Trusted Root Certification Authorities > Certificates, delete the certificate created by QlikSense or QlikView Next, issued by your computer, computer.domain-CA
- In Certificates > Current User > Personal > Certificates, delete the certificate named QlikClient - it may be Proxy or something
- In Certificates (Local Computer) > Personal > Certificates, delete the certificate issued by computer.domain-CA.
- Start Qlik Sense Repository Service and verify it created the new certificates
- Start the rest of the services
I just tried attaching and replying, but it hung. So, I've uploaded them in one zip here:
FYI - I'm also now working with Presales on this, in case you don't want to duplicate efforts.
Hi Ed - no worries - happy to help.
Well I caught this in the server log:
12 20140923T113255.983-0700 ERROR SLNB51 Application.Server.Qlik.Deployment.Server.QCCMain 24648 4bf352ea-b6c6-4caf-b077-d39c3ebad411 NT AUTHORITY\SYSTEM System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Net.HttpListenerException: The process cannot access the file because it is being used by another process↵↓ at System.Net.HttpListener.AddAllPrefixes()↵↓ at System.Net.HttpListener.Start()↵↓ at Microsoft.Owin.Host.HttpListener.OwinHttpListener.Start(HttpListener listener, Func`2 appFunc, IList`1 addresses, IDictionary`2 capabilities, Func`2 loggerFactory)↵↓ at Microsoft.Owin.Host.HttpListener.OwinServerFactory.Create(Func`2 app, IDictionary`2 properties)↵↓ --- End of inner exception stack trace ---↵↓ at
I am curious if multiple id's might have a conflict with ownership and execution of some of the files.
Are you OK with uninstalling and re-installing again - it really takes no time at all.
I noticed this in a previous post in this thread: Logged on as myself and ran Qlik_Sense_x64setup.exe, using Run As Administrator
- Log in as yourself - and uninstall Qlik Sense from the Add / remove programs
- Delete everything here: C:\ProgramData\Qlik
- Log out
- log in and use the sense_system account - not your id.
- Perform the custom install not the Quick Install
- Check the box to Enter in your Service credentials
a. Enter the domain\username ex. computer_name\sense_system
b. Leave Central Node checked
c. Click Next
Let me know
Just in case - here is the videos:
I followed your instructions exactly, but unfortunately there's no change.
I'm attaching the new log files. I nioticed that there's no Server log folder this time.
And here's a capture showing the running services:
EdBermanLogs2.zip 1.4 MB
OK Ed this is what I see in the log below:
I had this issue way back when it was QlikView.next - the fix was delete most if not all of my root certificates from the MMC.
Can you do this for both the Local Computer and the user account?
The all you should need to do - is restart the services again.
2 20141001T093313.217-0700 WARN SLNB51 Security.Proxy.Qlik.Sense.Common.Security.SecuritySetup 948 0beefb3f-c906-470e-97f0-6c80452dcae9 SLNB51\sense_system Trusted root certificates on this node is uncomfortably high: 315 0beefb3f-c906-470e-97f0-6c80452dcae9 3 20141001T093313.220-0700 WARN SLNB51 Security.Proxy.Qlik.Sense.Common.Security.SecuritySetup 948 0f5da7f1-73e8-4ba1-9749-e11da5cb6775 SLNB51\sense_system This might impede SSL communication, since Windows truncates too large (300+) lists of Trusted root certificates that are sent to client during SSL handshake. 0f5da7f1-73e8-4ba1-9749-e11da5cb6775 4 20141001T093313.221-0700 WARN SLNB51 Security.Proxy.Qlik.Sense.Common.Security.SecuritySetup 948 7f068f34-1ddd-4b4c-b082-1af0d068e807 SLNB51\sense_system Please consider removing too old or otherwise invalid trusted root certificates (under LocalMachine/Root) 7f068f34-1ddd-4b4c-b082-1af0d068e807
I deleted enough expired entries to bring the LocalComputer total to 295. I retried it and there was no change. But the Current User total was over 500, so since that's now a whole other issue to deal with we elected to install on a different machine.
So the bad news is that for now we have to leave this as unresolved. The good news is that the install on the other machine was an immediate success. It's up and running. Since we're just in the evaluation phase, this is good enough for now. Ultimately we'll need to get it running on my machine, so I'll deal with the certificate issue before that.
Thanks for all you help (so far)!