19 Replies Latest reply: Apr 16, 2017 5:09 AM by Bijoy B RSS

    QMC shows the page can't be displayed

    Anton Wibowo

      Hi there,

       

      I'm installing Qlik Sense Server on Win8.1 64bit. The installation went successfully (I'm logging in to my computer using my own ID with local administrator privilege). Now, when I try to open the QMC using either IE or Firefox, it shows that "Page cannot be displayed".

      Would you suggest where I might possibly miss a step?

       

      I did the following as well:

      1. Turn off windows firewall

      2. Add the URL to the Trusted list

      3. Using IP instead of URL

       

      There's no new log is created in the C:\ProgramData\Qlik\Sense\Log subfolders when I attempted to open the QMC...(all existing logs are from when I completed the installation)

       

       

      Thank you in advance,

       

      Anton

        • Re: QMC shows the page can't be displayed
          Giuseppe Novello

          Anton,

           

          Dumb question but valid, do all the Qlik Sense services are running? If they do do all are under a service account that are part of the administrator group but except Qlik Sense Repository Database,  it should running under "local system".

           

          Gio

            • Re: QMC shows the page can't be displayed
              Anton Wibowo

              Hi Gio,

               

              Thank you for your suggestion. Yes, all services are running, and I tried 3 different IDs:

              1. The company ID I'm using to logging to my computer (which is part of local Administrative group)

              2. A new local ID I created (called sense_system - following the Installation video), also added to the local Administrative group.

              3. Not entering a specific ID, which will use the local system.

               

              All of them come up with the same result.

               

              I tried using my IP address instead of full computer name, and it doesn't work either

              I also check the computer "Event Viewer", and find nothing being logged during the time I'm doing this test.

               

              In my computer, I have no previous Qlik Sense Server (and neither Qlikview Server) installed, but I do have Qlik Sense Desktop & Qlikview 11.2 SR7.

               

              I'm not sure if we need to do something with certificate at this point,...and at what point do we need to do them? is it during installation or after installation - I'm assuming if it has something with certificate, I might get a different error?

               

               

               

              Best regards,

              Anton

              • Re: Re: QMC shows the page can't be displayed
                Anton Wibowo

                Hi Gio,

                 

                I just uninstalled, deleted all Qlik Sense left over folders, re-installed with all default settings, and here's piece of the error in the Proxy log (other logs seem to show no error). I'm not sure if this is related or not, but I thought I provided as much as information as I could. Thank you again...

                 

                Cheers,

                Anton

                  • Re: QMC shows the page can't be displayed
                    Bohua Li

                    Dear Anton,

                     

                    From the log, it seems the repository service has aborted an established connection. And interesting info is that proxy tries to contact https://localhost:4242/. Didn't you mention that you are using full computer name with domain name?

                     

                    Since you are working with Qlik Sense Server version. Would you please send a service request to our Customer Support and we will handle with you case as soon as you have registered.

                     

                    Best regards,

                    Bohua Li

                      • Re: QMC shows the page can't be displayed
                        Anton Wibowo

                        Hi Bohua,

                         

                        I apologize for the delayed response. I was tying to tinker with it a bit more and unfortunately still not working the way I expected. Regarding to your question, I tried different combination such as:

                        - MyLaptop (just my computer name).

                        - MyLaptop.MyCompany.Com (full computer name - I replaced the real company name here with "MyCompany")

                        - IP address

                        - localhost

                         

                         

                        An interesting part is, I managed to have QMC opened without issues when finished installation on standalone Windows Server 2012 R2.

                         

                        Note: The issue I mentioned in my initial posting was trying to launch QMC installed on Windows 8.1 64bit Enterprise & Windows 7 64bit Enterprise. Not sure if it's the OS is the culprit.

                         

                        Thank you,

                        Anton

                          • Re: QMC shows the page can't be displayed
                            Bohua Li

                            Hi Anton,

                             

                            I read through your previous posts again. I got following assumptions: You don't have any errors logged when trying to access QMC even from a local machine, this would mean you were not able to 'touch' the Qlik Services yet. So shouldn't be related to certificates or authentication.

                             

                            My concern will be like this:

                            Check following ports are not occupied by other processes: 443, 4242, 4243, 4244, 4747, 4432 (skype gets 443 by default, some other software kills 4242)

                             

                            If it's still not working, please use dev tool in browsers to get the exceptions and paste them here. (any 'F12' tools such as firebug, chrome dev tool, IE dev tool)

                              • Re: QMC shows the page can't be displayed
                                Anton Wibowo

                                Hi Bohua,

                                 

                                Thank you again for suggestion. Here's the screenshot and logs I found in the Debugger. Please let me know if this is not the one you're looking for:

                                 

                                Thanks again,

                                Anton

                                 

                                 

                                 

                                 

                                Here's the complete content of the dnserror.htm shown above:

                                 

                                <!DOCTYPE HTML>

                                <html>

                                 

                                    <head>

                                        <link rel="stylesheet" type="text/css" href="NewErrorPageTemplate.css" >

                                 

                                        <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">

                                        <title>This page can&rsquo;t be displayed</title>

                                 

                                        <script src="errorPageStrings.js" language="javascript" type="text/javascript">

                                        </script>

                                        <script src="httpErrorPagesScripts.js" language="javascript" type="text/javascript">

                                        </script>

                                    </head>

                                 

                                    <body onLoad="javascript:getInfo();">

                                        <div id="contentContainer" class="mainContent">

                                            <div id="mainTitle" class="title">This page can&rsquo;t be displayed</div>

                                            <div class="taskSection" id="taskSection">

                                                <ul id="cantDisplayTasks" class="tasks">

                                                    <li id="task1-1">Make sure the web address <span id="webpage" class="webpageURL"></span>is correct.</li>

                                                    <li id="task1-2">Look for the page with your search engine.</li>

                                                    <li id="task1-3">Refresh the page in a few minutes.</li>

                                                </ul>

                                                <ul id="notConnectedTasks" class="tasks" style="display:none">

                                                    <li id="task2-1">Check that all network cables are plugged in.</li>

                                                    <li id="task2-2">Verify that airplane mode is turned off.</li>

                                                    <li id="task2-3">Make sure your wireless switch is turned on.</li>

                                                    <li id="task2-4">See if you can connect to mobile broadband.</li>

                                                    <li id="task2-5">Restart your router.</li>

                                                </ul>

                                            </div>

                                            <div><button id="diagnose" class="diagnoseButton" onclick="javascript:diagnoseConnectionAndRefresh(); return false;">Fix connection problems</button></div>

                                        </div>

                                    </body>

                                </html>

                      • Re: QMC shows the page can't be displayed
                        Michael Tarallo

                        Hi Anton,

                         

                        I have only see this exact error - when file permissions on the files and directories in the Qlik Sense directories are not correct.

                         

                        The only way to be sure is to:

                         

                        • Uninstall Qlik Sense using the uninstall program in the add/remove program
                        • Delete the following directory:<drive>:\ProgramData\Qlik
                        • Install Qlik Sense version 1.0 - using a windows account which has LOCAL administrator rights
                        • Make sure the services are started using that same account - local or domain to start the services
                        • Make sure Skype or ANY other program is NOT using port 80 or 443 (do you have IIS installed?)

                         

                        Let us know

                         

                        Mike

                          • Re: QMC shows the page can't be displayed
                            Urban Hedlund

                            I get the same behavior (Windows server 2012) . The browser shows “This page can't be displayed” when trying to access the <intrantetURL>/hub

                             

                            • The browser shows “Waiting for…” in the tab then it times out (info from F12 in Chrome), if I write a non-valid URL it shows the same “This page can't be displayed” but without any “Waiting for…”. 
                            • If I log in (as user) to the server and open the same link (<intrantetURL>/hub), it works fine.

                             

                            • I can successfully ping the url from my local computer and I get the same “Waiting for…” when trying to access  <intrantetURL>/hub with ip-number instead of url.

                             

                            • I can’t find anything in the log-files (\ProgramData\Qlik\Sense\Log\...) about even trying to access the <intrantetURL>\hub.

                             

                            • Skype is not installed at the server (or local) and the server has no active IIS-installation.

                             

                            Any suggestions what to examine next?

                            • Re: QMC shows the page can't be displayed
                              Anton Wibowo

                              Hi Mike,

                               

                              Sorry for the late reply. I didn't have skype or IIS installed on my Windows 8.1 laptop (company owned). I did another attempt with Windows 7 (personal), and it went just fine. I did install/uninstall with combination of different account: local account (with admin privilege - sense_system), domain account (also with admin privilege to the laptop), & even with just using the local system account.

                               

                              So, I guess I probably need to check the ports (though I did disabled Windows Firewall, but it could be there's another antivirus/firewall blocking these ports). Do you have any suggestions an easy way to check which ports are open/close? (My network skills is very limited, so I apologize in advance if I ask for a more detailed guidance from you )

                               

                              Best regards,

                              Anton

                                • Re: QMC shows the page can't be displayed
                                  Michael Tarallo

                                  HI Anton - at a command line - type:

                                   

                                  netstat -a | find "LISTENING"

                                   

                                  here is mine - and you can see all the ports used:

                                   

                                  Note: 443 and the 42* ports - those are used by my Qlik Sense server on my machine.

                                  4432 is the default postgreSQL port for the repository database

                                  Other are there too, from other software I have running.

                                   

                                    TCP    0.0.0.0:135            mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:443            mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:445            mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:623            mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:902            mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:912            mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:1433           mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:2382           mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:2869           mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:3389           mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:4241           mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:4242           mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:4243           mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:4244           mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:4444           mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:4747           mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:4848           mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:5050           mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:5151           mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:5252           mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:5357           mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:8000           mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:8080           mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:16992          mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:17500          mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:49152          mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:49153          mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:49154          mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:49155          mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:49158          mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:49162          mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:49163          mtarallo1234:0         LISTENING

                                    TCP    0.0.0.0:53690          mtarallo1234:0         LISTENING

                                    TCP    127.0.0.1:1434         mtarallo1234:0         LISTENING

                                    TCP    127.0.0.1:4432         mtarallo1234:0         LISTENING

                                    TCP    127.0.0.1:5354         mtarallo1234:0         LISTENING

                                    TCP    127.0.0.1:12124        mtarallo1234:0         LISTENING

                                    TCP    127.0.0.1:59948        mtarallo1234:0         LISTENING

                                    TCP    192.168.2.121:139      mtarallo1234:0         LISTENING

                                   

                                   

                                  HTH

                                   

                                  Mike

                              • Re: QMC shows the page can't be displayed
                                mahmoud Elghandour
                                1. Stop Qlik Sense Repository Service (this will also stop the other services)
                                2. Applying an SSL Certificate to server

                                to apply an SSL Certificate to a Qlik Sense server

                                1. Launch the MMC
                                2. When the MMC opens go to File|Add/Remove Snap-in.
                                3. Click on the Certificates snap-in on the left side list box and click the add button.
                                4. Choose Computer account and click Next.
                                5. Leave Local computer selected and click Finish.
                                6. Click OK to go back to the MMC.

                                Then restart the server and running all qlik services and try again for more details please check this link
                                Hope it Work