4 Replies Latest reply: Oct 27, 2014 8:57 AM by Michael Tarallo RSS

    I cannot use Qlik Sense

    Laura Sébille

      Hello everyone,

       

      I have just installed Qlik Sense to try it a bit. After the installation is completed, I have clicked on the shortcut on my desktop and I got the error message : "Authentification Failure, please check your username ans password"..

       

      What is that ? I don't even know what username and password it is refering to...

       

      Any idea ? I haven't found anything on that on the internet ..

       

      Thanks for your help

        • Re: I cannot use Qlik Sense
          sandeep k

          Hi

           

          Are you sure that u installed Qlik Sense or Qlik Sense Server??

           

          Regards,

          Sandeep

            • Re: I cannot use Qlik Sense
              Laura Sébille

              Sans titre.png

              Yes, I am sure. Here is a screenshot of what appears when I try to open Qlik Sense :/

                • Re: I cannot use Qlik Sense
                  Michael Tarallo

                  Hi Laura - this may be related to some of the local security and network  settings on your machine.

                   

                  Try this:

                   

                   

                  If so:

                   

                  • Close Qlik Sense
                  • go to C:\Users\<user profile>\Documents\Qlik\Sense\Log
                  • delete all log files
                  • Start Qlik Sense
                  • send us new log file that was created - by attaching to this discussion

                   

                  This also may be related to local network settings, that sometimes involve the use of a proxy server. if you can check your network settings - internet options and make sure to bypass proxy for local addresses:

                   

                   

                   

                  The try to start Qlik Sense again

                   

                  Some other things you can also try:

                   

                  • Uninstall Qlik Sense
                  • Make sure you are logged in with a user account that can install software
                  • OR - when installing make sure to choose Run as Administrator...

                   

                  Let us know how you do. We are committed to your success and want to make sure you have a good experience with the product.

                   

                  Regards,

                   

                  Mike T

                  Qlik

              • Re: I cannot use Qlik Sense
                Mark O'Donovan

                Hi Laura,

                 

                Did you install the software as the same username that is trying to run the application?

                 

                I know some people who always install software using administrator login.

                 

                Thanks

                 

                Mark

                 

                www.techstuffy.com