8 Replies Latest reply: Nov 10, 2014 2:08 PM by Urban Hedlund RSS

    Thumbnail doesn't show

    Urban Hedlund

      I tried to add a thumbnail-picture to an app in QMC.

       

      I imported it to Content library, edited the app and added the picture.

      In “My work”, the thumbnail changed to the picture  but when I publish the app in a stream the picture disappears (“broken picture”). I have “Read, Update” as “Permitted actions” in the “Content library associations”.

       

      Are there more permissions to change to show the picture?

        • Re: Thumbnail doesn't show
          Giuseppe Novello

          Urban,

           

          When you added the picture in the content library, make sure that "C:\ProgramData\Qlik\Sense\Repository\Content\Default" has a copy of the image, or else it won't show.

           

          Gio

          • Re: Thumbnail doesn't show
            Michael Tarallo

            Hello Urban,

             

            We need some clarification:

             

            • Did you use the default content library or a newly created one?

             

            I just did the same process using the Default content library and published to the Everyone stream and my thumbnail does show.

             

            Under normal circumstances, you should not need to manually copy any image files to the drive location, all images are served up from the repository.

             

            There is a known issue with images that are stored in other repositories which I believe is fixed in our next service back release.

             

            Please try again using the Default content library and let us know.

             

            Please mark the appropriate replies as helpful / correct so our team and other members know that your question(s) has been answered to your satisfaction.

             

            Regards,

             

            Mike

              • Re: Thumbnail doesn't show
                Urban Hedlund

                I did use the default Content library, there is no other in the list. I can see the .png file in the Content library Contents.

                 

                I will copy the file later (no access to server right now).

                  • Re: Thumbnail doesn't show
                    Michael Tarallo

                    Well, technically, you should not need to manually copy the file to that location, however Gio is correct, that is where the file is being stored, and the index is being input into the repository database.

                     

                    What happens when you click the URL for the image, do you see it? For example I have an image apples.png - which is in the content library and the default security rule is set to for all users to READ it.

                     

                     

                    I have Anonymous set so you can see it here: If I go to the content url and click it, I see https://ec2-54-211-85-2.compute-1.amazonaws.com/content/Default/apples.png

                     

                    It could be that the repository index is being updated, but the actual image file is not being copied to the file system:

                    C:\ProgramData\Qlik\Sense\Repository\Content\Default - this would indicate a possible file permission problem with the user running the appropriate services.

                     

                     

                    Let us know

                     

                    Thanks

                     

                    Mike

                • Re: Thumbnail doesn't show
                  Giuseppe Novello

                  Urban,

                   

                  Yeap I test this, inthe Contest library( where you choose to select the image with the hub) it will show the image regardless if it there or not, it seems that feed from PostgreSQL; however, when the server look for the supporting image in the actual location, if it is not there it seems that you going to have the broken thumbnail

                   

                  Here when the image is not there:Capture.PNG.png

                  Capture2.PNG.png

                   

                  Here when the image is there:

                   

                  Capture1.PNG.png

                    • Re: Thumbnail doesn't show
                      Urban Hedlund

                        It does not behave the same way for me, I do have the file in  \ProgramData\Qlik\Sense\Repository\Content\Default\

                       

                      I imported it again and clicked “Overwrite”, in the folder the date of the file was updated (bud it still did not show).

                       

                      When I published it as a new app (instead of “Replace existing app”), the Picture showed. It seems like the picture didn´t update properly when the published app was replacing an already existing one.