6 Replies Latest reply: Nov 12, 2014 9:04 AM by Laura Sébille RSS

    DSC service disconnected

    Laura Sébille

      Hello everyone,

       

      Since this weekend, the status of the DSC service is disconnected.

      This means that in the document tab, I cannot see anymore to who the CALs are assigned. It's like no CALs were assigned at all in QMC.

       

      What is weird is that I tried to log on Access Point with a simple user who has a CAL for one QV and it works, this person still can access the QV.

       

      What should I do ? I have already tried to restart the services...

       

      Thanks for your help

        • Re: DSC service disconnected
          Ashfaq Mohammed

          Hi

          DSC is something responsible for your Active directory or any other directory.

          LauraS056 wrote:

           

          This means that in the document tab, I cannot see anymore to who the CALs are assigned. It's like no CALs were assigned at all in QMC.

          This is the case with document cals. You will see only document cals here.

          If not I think your .pgo files are corrupted or you may need to contact support for the same.

           

          LauraS056 wrote:

           

           

          What is weird is that I tried to log on Access Point with a simple user who has a CAL for one QV and it works, this person still can access the QV.

           

          I think this works because user already allocated, You may not add new users.

          You need to check the logs to see why DSC is not starting.

           

          Hope it helps

           

          Regards

          ASHFAQ