0 Replies Latest reply: Nov 24, 2014 3:23 PM by Alam Nizami RSS

    Show table of service requests based on time tracked

    Alam Nizami

      I have two tables one is a TimeTracker table and the other is a ServiceDesk requests

      table. I am building a dashboard to track ServiceDesk tickets, open closed, hours spent and

      so on.

       

      What I am trying to do is show a table of ServiceDesk tickets that have hours attached in

      the time tracker table. Also I want it to show tickets that are closed and open by

      close date month.

       

      Something like:

      1. TimeReportedActual needs to be > 0

      2. RequestNum needs to = CallRequestNum

      3. CLOSED_DATE_MONTH needs to equal 'Open' or > 0

       

      Closed_date_month has 1 through 12 for 12 months and has open in it as well.

       

      Not sure what type of chart or object to use either, Straight table?

       

      Any help is appreciated

       

       

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