16 Replies Latest reply: Jan 6, 2015 3:32 PM by Giuseppe Novello RSS

    DSC Service Down

    janardhan reddy

      Hi Friends,

       

      I am facing the issue is DSC service is going to down , when i was searching users in Users Tab i am getting users when i click on users name it is going to down.

      Please find the attachement errorr message.

       

      Can any one help me.

       

       

      Thanks in Advance

      Janardhan

        • Re: DSC Service Down
          Tresesco B

          Try restarting the server and the services.

          • Re: DSC Service Down
            Peter Cammaert

            The Directory Service Connector has a log file of its own. It is located (usually) on your server in:

             

            C:\ProgramData\QlikTech\DirectoryServiceConnector\Log

             

            The log caontains more details about this problem. Can you please do the following?

             

            1. In QMC->System->Setup->Directory Service Connector->General->Logging Level, select Debug Logging and press Apply.
            2. In QMC, go to the User Selection dialog that is causing problems, and do the trick that brings the DSC down
            3. Use Windows explorer to navigate to the log file directory and locate the log of the current day. The date is contained in the file name. Open that file.
            4. Go to the end. Copy and Paste the stuff about this problem to this thread.

             

            Note: do not forget to restart the DSC and put the logging level back to what it was before.

             

            Peter

              • Re: DSC Service Down
                janardhan reddy

                Hi Peter,

                 

                1/6/2015 13:51:35.7649493InformationInitializing service
                1/6/2015 13:51:35.8274534InformationInitializing root
                1/6/2015 13:51:35.8430803InformationLoading DSP plugins
                1/6/2015 13:51:35.8743320InformationScanning directory C:\Program Files\QlikView\Directory Service Connector\DSPlugins
                1/6/2015 13:51:35.8899582InformationLoading file C:\Program Files\QlikView\Directory Service Connector\DSPlugins\ActiveDirectory.dll
                1/6/2015 13:51:35.9055844InformationLoaded plugin Active Directory
                1/6/2015 13:51:35.9212107InformationLoading file C:\Program Files\QlikView\Directory Service Connector\DSPlugins\CustomDirectory.dll
                1/6/2015 13:51:35.9837187InformationLoaded plugin Custom Directory
                1/6/2015 13:51:35.9993431InformationLoading file C:\Program Files\QlikView\Directory Service Connector\DSPlugins\Database.dll
                1/6/2015 13:51:36.0306072InformationLoaded plugin Configurable ODBC
                1/6/2015 13:51:36.0462267InformationLoading file C:\Program Files\QlikView\Directory Service Connector\DSPlugins\GenericLDAP.dll
                1/6/2015 13:51:36.0618525InformationLoaded plugin Configurable LDAP
                1/6/2015 13:51:36.0618525InformationLoading file C:\Program Files\QlikView\Directory Service Connector\DSPlugins\LocalDirectory.dll
                1/6/2015 13:51:36.0774787InformationLoaded plugin Local Directory
                1/6/2015 13:51:36.0774787InformationLoading file C:\Program Files\QlikView\Directory Service Connector\DSPlugins\WindowsNT.dll
                1/6/2015 13:51:36.0774787InformationLoaded plugin Windows NT
                1/6/2015 13:51:36.0931053InformationLoaded 6 plugins
                1/6/2015 13:51:36.1087312InformationAttempting to start DSC soap server at port 4730...
                1/6/2015 13:51:36.3743760Information(GenericLDAP.GenericLDAPProvider) Setting domainname to DSP1
                1/6/2015 13:51:36.5775291Information(ActiveDirectory.ActiveDirectoryProvider) Looking up RootDSE: LDAP://XXXOAPPL/RootDSE
                1/6/2015 13:51:36.5931591Information(ActiveDirectory.ActiveDirectoryProvider) Looking up node: LDAP://XXXOAPPL/CN=Partitions,CN=Configuration,DC=XXXOAPPL,DC=com
                1/6/2015 13:51:36.9369297Information(ActiveDirectory.ActiveDirectoryProvider) Finding nCName: DC=XXXOAPPL,DC=com
                1/6/2015 13:51:36.9369297Information(ActiveDirectory.ActiveDirectoryProvider) Searching for netbiosname...
                1/6/2015 13:51:36.9525552Information(ActiveDirectory.ActiveDirectoryProvider) Search hit: LDAP://XXXOAPPL/CN=XXXOAPPL,CN=Partitions,CN=Configuration,DC=XXXOAPPL,DC=com with netbiosname xxxoappl and ncname: dc=xxxoappl,dc=com
                1/6/2015 13:51:36.9525552Information(ActiveDirectory.ActiveDirectoryProvider) Adding netbiosname xxxoappl as primary domain qualifier
                1/6/2015 13:51:36.9994346InformationInitializing done
                1/6/2015 13:53:35.4443143Information(ActiveDirectory.ActiveDirectoryProvider) query: '(&(sAMAccountName=janardhan.v)(&(!(objectclass=computer))(objectGUID=*))(|(&(objectCategory=group)(groupType:1.2.840.113556.1.4.803:=2147483648))(|(objectClass=User)(objectClass=person))))'
                1/6/2015 14:00:42.2395359InformationStart web service call GetAvailableDSProviders
                1/6/2015 14:00:42.2551597InformationStart web service call GetAvailableDSProviders
                1/6/2015 14:01:18.1956735InformationStart web service call CheckNames
                1/6/2015 14:01:18.2581568Information(ActiveDirectory.ActiveDirectoryProvider) query: '(&(|(sAMAccountName=jana*)(name=jana*))(&(!(objectclass=computer))(objectGUID=*))(|(&(objectCategory=group)(groupType:1.2.840.113556.1.4.803:=2147483648))(|(objectClass=User)(objectClass=person))))'
                1/6/2015 14:01:18.3206624InformationStart web service call ResolveGroups for user DSP1\janardhan.v
                1/6/2015 14:01:18.3519158Information(GenericLDAP.GenericLDAPItem) Looking up memberof for node Janardhan V (Consultanat)
                1/6/2015 14:01:18.3519158Information(GenericLDAP.GenericLDAPItem) Looking up memberof for node Internet Access - Category 8 (Highly Restricted)
                1/6/2015 14:01:18.3675477Information(GenericLDAP.GenericLDAPItem) Looking up memberof for node Internet Users
                1/6/2015 14:01:18.3675477Information(GenericLDAP.GenericLDAPItem) No memberof attribute found, aborting search
                1/6/2015 14:01:18.3675477InformationResolved 2 groups for DSP1\janardhan.v: DSP1\Internet Access - Category 8 (Highly Restricted) DSP1\Internet Users
                1/6/2015 14:01:21.1021211InformationStart web service call ResolveGroups for user xxxoappl\janardhan.v
                  • Re: DSC Service Down
                    Peter Cammaert

                    Did the DSC go down as expected?

                      • Re: DSC Service Down
                        janardhan reddy

                        yes , it goes down

                          • Re: DSC Service Down
                            Peter Cammaert

                            Apparently, yhe DSC service disappears without a trace. At least, no further informaiton is present in the log.

                             

                            Check the Event Viewer on the QlikView server. Are there any error messages about the Directory Service Connector in there? See the Application log.

                              • Re: DSC Service Down
                                janardhan reddy

                                Qlikview Server Log :

                                 

                                2015-01-06 13:33:542015-01-06 13:34:504100NoticeCAL usage: Using CAL of type "Named User" for user XXXOAPPL\JANARDHAN.V". Named user cals in use: 1
                                2015-01-06 13:33:542015-01-06 13:37:174100NoticeCAL usage: Using CAL of type "Named User" for user XXXOAPPL\KALYAN.T". Named user cals in use: 2
                                2015-01-06 13:33:542015-01-06 13:38:024100NoticeLicense: License leased to user XXXOAPPL\JANARDHAN.V
                                2015-01-06 13:33:542015-01-06 13:40:484100NoticeLicense: License leased to user XXXOAPPL\JANARDHAN.V
                                2015-01-06 13:33:542015-01-06 13:45:014100NoticeCAL usage: Named CAL session for user XXXOAPPL\KALYAN.T" stopped
                                2015-01-06 13:33:542015-01-06 13:45:014100NoticeCAL usage: Named CAL session for user XXXOAPPL\JANARDHAN.V" stopped
                                2015-01-06 13:52:032015-01-06 13:52:041300ErrorAccount: Failed to create account IQVS_XXXOAPPL, Access is denied.

                                 

                                 

                                (Error Code : 5 (NERR_BASE + -2095)).

                      • Re: DSC Service Down
                        Giuseppe Novello

                        Based on the error message, you'll need to increase the maximum message size.

                        1) Stop the QlikView Management Console service

                        2) Open C:\Program Files\QlikView\Management ServiceQVManagementService.exe.config ( as administrator)

                        3) Modify the MaxReceivedMessageSize to 262144 to 2621440

                        3) Save & Start the QlikView Management Console service

                         

                        Gio