1 Reply Latest reply: Jan 12, 2015 6:23 AM by Paul McCormick RSS

    Section Access Intermittingly Working

    Paul McCormick

      Hi,

       

      I have a document that has section access which has been working for the last few years without a problem.

       

      Since upgrading to 11.20 SR5 my users have been denied access randomly.  The document reloads every hour and usually the next reload has access grants access back - this seems to happen once or twice a day.

       

      We have the section access loading in from a spreadsheet within a hidden script and reloading via publisher.  Using windows NTFS to control file access.

       

      Has anyone experienced this before?  I have looked through the bugs resolved for 11.20 SR8 but I do not see anything resembling this issue.

       

      Any help would be great.

       

      Thanks
      Paul