18 Replies Latest reply: May 11, 2015 3:09 PM by Giuseppe Novello RSS

    QlikSense Desktop Installation stuck at "Staging"

    Andrew Vincent Yap

      Hi all,

       

      I am trying to install QlikSense Desktop 1.1.0, but I cannot get anywhere because I am stuck on this screen:

       

      Prior to this, I just chose all the default options except desktop shortcuts.

       

      Here are my specs:

      OS: Windows 8.1 Enterprise

      System Type: 64-bit

      Processor: Intel i7 2.70 GHz

      RAM: 16 GB

      Available HD space: 136 GB

      Laptop Model: HP Zbook 14

       

      Not sure what to do because I'm not getting any error logs. If I go to the list of programs to uninstall, QlikSense is already there, but there is no Start Menu item or folder under Program Files, so I can't use the software either. Uninstalling brings me back to the same screen -- it is stuck at "Staging."

       

      Any help is appreciated.

       

      Regards,

      Andrew

        • Re: QlikSense Desktop Installation stuck at "Staging"
          alexander korsikov

          maybe the problem is that the current version is 1.1.0

          • Re: QlikSense Desktop Installation stuck at "Staging"
            Björn Wedbratt

            Hi Andrew,

            Not sure if you're trying to install 1.0 or 1.1?

            For 1.1 system requirements has changed slightly and now requires .NET 4.5.1. I've seen .NET causing issues if the filename has been changed of the installation package. Can you confirm the installation package is named "Qlik_Sense_Desktop_setup.exe" and hasn't been renamed?

             

            Also, you can create an installation log by running the installation package with the -l switch, like:

             

            Qlik_Sense_Desktop_setup.exe -l "c:\tmp\install.log"

             

            The log can give hints about what's causing the installation to fail / get stuck.

             

            Best regards,

            Bjorn

              • Re: QlikSense Desktop Installation stuck at "Staging"
                Andrew Vincent Yap

                Hi Bjorn,

                 

                Thanks for the response. To answer your questions:

                 

                1) I'm trying to install 1.1.0.

                2) My laptop also has .NET 4.5.1 and the filename has not been renamed.

                3) I found this in the logs:

                 

                [129C:18B8][2015-03-11T08:54:28]i300: Apply begin

                [129C:18B8][2015-03-11T08:54:28]i000: Initializing the ApplyComplete reset event...

                [129C:18B8][2015-03-11T08:54:28]i320: Registering bundle dependency provider: {7fec99bc-1d8c-465f-bda5-f8d46d49984b}, version: 1.1.0.0

                [129C:18B8][2015-03-11T08:54:28]e000: Error 0x80070005: Failed to write run key value.

                [129C:18B8][2015-03-11T08:54:28]e000: Error 0x80070005: Failed to update resume mode.

                [129C:18B8][2015-03-11T08:54:28]e000: Error 0x80070005: Failed to begin registration session.

                [129C:18B8][2015-03-11T08:54:28]e000: Error 0x80070005: Failed to register bundle.

                [129C:18B8][2015-03-11T08:54:28]i000: Navigation to bookmark Next was initiated.

                [129C:18B8][2015-03-11T08:54:28]i399: Apply complete, result: 0x80070005, restart: None, ba requested restart:  No

                [129C:044C][2015-03-11T08:54:29]i000: Trying to navigate to InstallProgressView

                [129C:1920][2015-03-11T08:54:29]i000: The ViewModel Bootstrapper.UI.ViewModels.InstallProgressViewModel was initialized.

                 

                Have you encountered this before? Google searches return that it is an "Access Denied" error, but I am using an admin account for this. Explicitly running the program as administrator also does not change anything.

                 

                There are also multiple lines like these:

                [129C:18B8][2015-03-11T08:53:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F319934C-1C5E-4B89-9A8E-DDF1C54A040E}'

                [129C:18B8][2015-03-11T08:53:42]i000: Setting numeric variable 'QlikViewDesktop10X64SrcToSr5' to value 0

                [129C:18B8][2015-03-11T08:53:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{997FF31A-80C9-4B92-8F80-10953D2AE9A3}'

                [129C:18B8][2015-03-11T08:53:42]i000: Setting numeric variable 'QlikViewDesktop10X86SrcToSr5' to value 0

                [129C:18B8][2015-03-11T08:53:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{72660D8D-8777-4F01-BF87-58DC55761C8B}'

                [129C:18B8][2015-03-11T08:53:42]i000: Setting numeric variable 'QlikViewDesktop11X64Ir' to value 0

                 

                Any help interpreting them is much appreciated.

                 

                Best regards,

                Andrew

                  • Re: QlikSense Desktop Installation stuck at "Staging"
                    Michael Tarallo

                    Hi Andrew - just a thought, is there any security software running. Virus? Malware agents? Microsoft security Essentials?. etc. that would prevent installation or updates to the registry? I have seen a similar situation where some Malware software such as Malwarebytes prevented a software installation from writing to the registry.

                     

                    Another option might be to try the installation in Safe Mode - to see if any other 3rd party factors are the issue. I am not sure if you can install in safe mode, but it is worth a try: How To Boot Into Safe Mode On Windows 8 or 8.1 (The Easy Way)

                     

                    Let us know.

                     

                    Please mark the appropriate replies as CORRECT / HELPFUL so our team and other members know that your question(s) has been answered to your satisfaction.

                     

                    Regards,

                    Mike Tarallo

                    Qlik

                • Re: QlikSense Desktop Installation stuck at "Staging"

                  Any resolution on this? I am having the exact same problem.

                    • Re: QlikSense Desktop Installation stuck at "Staging"
                      Michael Tarallo

                      Hi Bryan - this issue seems to be environmental - can you attach the install log:

                       

                      Use: Qlik_Sense_Desktop_setup.exe -l "c:\tmp\install.log"

                       

                      Here are some other things to verify / try:

                       

                      Modify path in registry - we have seen this with shared and roaming profiles, or document drives that are not local to the machine.

                       

                      1. Open regedit

                      2. Seach for HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

                      3. Change the path in "Personal" entry to a local path, but remember the old path!

                      4. This may now allow you to install Qlik Sense without an error.

                      5. Change the path in "Personal" to your old.

                       

                      • Disable UAC

                       

                      • Run install program as Administrator:

                       

                       

                      Let us know

                       

                       

                      Please mark the appropriate replies as CORRECT / HELPFUL so our team and other members know that your question(s) has been answered to your satisfaction.

                       

                      Regards,

                      Mike Tarallo

                      Qlik

                        • Re: QlikSense Desktop Installation stuck at "Staging"

                          Hi Michael,

                           

                          I tried the above steps with no luck - the install still gets stuck at 'Staging". Below is my Install Log.

                           

                          Regards,

                           

                          Bryan

                           

                          [1DF4:1E54][2015-04-27T10:15:39]i001: Burn v3.9.1006.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\bryan.klinck\Desktop\Qlik_Sense_Desktop_setup.exe, cmdline: '-burn.unelevated BurnPipe.{2738FEBF-C5D3-412A-974C-28B11B3A1C66} {E3A8DF18-57D2-49D5-BFEC-EE733AD20DC4} 7772 -l "c:\tmp\install.log"'

                          [1DF4:1E54][2015-04-27T10:15:39]i000: Initializing string variable 'ADDLOCAL' to value 'ALL'

                          [1DF4:1E54][2015-04-27T10:15:39]i000: Initializing hidden variable 'QVPASS'

                          [1DF4:1E54][2015-04-27T10:15:39]i000: Initializing string variable 'QVUSER' to value ''

                          [1DF4:1E54][2015-04-27T10:15:39]i000: Initializing string variable 'CENTRALREPOSITORY' to value '1'

                          [1DF4:1E54][2015-04-27T10:15:39]i000: Initializing string variable 'SKIPSTARTSERVICES' to value '0'

                          [1DF4:1E54][2015-04-27T10:15:39]i000: Initializing string variable 'MODIFY' to value '0'

                          [1DF4:1E54][2015-04-27T10:15:39]i000: Initializing string variable 'INSTALLDIR' to value '[ProgramFiles64Folder]\Qlik\Sense'

                          [1DF4:1E54][2015-04-27T10:15:39]i000: Setting string variable 'WixBundleLog' to value 'c:\tmp\install.log'

                          [1DF4:1E54][2015-04-27T10:15:39]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\bryan.klinck\Desktop\Qlik_Sense_Desktop_setup.exe'

                          [1DF4:1E54][2015-04-27T10:15:39]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\bryan.klinck\Desktop\'

                          [1DF4:1E54][2015-04-27T10:15:40]i052: Condition 'VersionNT64 >= v6.1' evaluates to true.

                          [1DF4:1E54][2015-04-27T10:15:40]i000: Setting string variable 'WixBundleName' to value 'Qlik Sense Desktop'

                          [1DF4:1E54][2015-04-27T10:15:41]i000: Loading managed bootstrapper application.

                          [1DF4:1E54][2015-04-27T10:15:41]i000: Common QlikView bootstrapper application started.

                          [1DF4:1E54][2015-04-27T10:15:41]i000: About to collect the feature sets and set their states to the default values.

                          [1DF4:1E54][2015-04-27T10:15:41]i000: The RequestState of Qlik Sense Desktop was updated. New state: Present

                          [1DF4:1E54][2015-04-27T10:15:41]i000: The RequestState of Qlik Sense Demo apps was updated. New state: Present

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Qlik Sense Desktop started. ProductVersion: 1.1.0.0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Creating BA thread to run asynchronously.

                          [1DF4:1E54][2015-04-27T10:15:42]i100: Detect begin, 3 packages

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting string variable 'NETFRAMEWORK45' to value '379893'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F319934C-1C5E-4B89-9A8E-DDF1C54A040E}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewDesktop10X64SrcToSr5' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{997FF31A-80C9-4B92-8F80-10953D2AE9A3}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewDesktop10X86SrcToSr5' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{72660D8D-8777-4F01-BF87-58DC55761C8B}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewDesktop11X64Ir' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1ED3B75E-BED2-4863-9763-098DE00590B3}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewDesktop11X64Sr1Sr2' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1ED3B75E-BED2-4863-9763-098DE00590B3}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewDesktop11X64Src' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{89FB3889-47EE-4CDA-A2DC-565C1D6CEE6C}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewDesktop11X86Ir' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E61ED3DB-432C-4961-8B3D-0784C31E3914}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewDesktop11X86Sr1Sr2' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E61ED3DB-432C-4961-8B3D-0784C31E3914}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewDesktop11X86Src' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A8EA2D08-EDBC-48F3-80D7-1EEE1A8E0913}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewDesktop8X64' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{D2CF9A7C-1CD9-4C62-B9FE-942893F84889}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewDesktop8X86' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2A7C0763-D448-40A5-B602-39086F255088}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewDesktop9X64' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{343ACA46-AF91-495F-A64F-81F9736638FB}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewDesktop9X86' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{65E859BA-5BD7-4936-938B-4B151FED1263}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewOcx10X86SrcToSr5' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9E76F605-758C-46D2-84B9-E645A9E1D165}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewPlugin11X86Ir' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9E76F605-758C-46D2-84B9-E645A9E1D165}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewPlugin11X86Sr1Sr2' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9E76F605-758C-46D2-84B9-E645A9E1D165}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewPlugin11X86Src' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B030B7BD-CD13-45AA-8376-167E2E138C54}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewPublisher8X64' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CCACAAE2-CA00-4D9A-88BE-947AE4EE38E0}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewPublisher8X86' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B030B7BD-CD13-45AA-8376-167E2E138C54}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewPublisher9X64' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CCACAAE2-CA00-4D9A-88BE-947AE4EE38E0}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewPublisher9X86' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{31572C57-0591-4F94-B5EC-34806D0290DB}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewServer10X64SrcToSr5' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{354F6EFD-CCB5-482B-AB80-5FC082F2B051}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewServer10X86SrcToSr5' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3EC762CC-7C01-44A0-AA3F-FA061D51CF39}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewServer11X64Ir' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3A687404-2BA6-4061-9E25-DD8C7182D842}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewServer11X64Sr1Sr2' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3A687404-2BA6-4061-9E25-DD8C7182D842}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewServer11X64Src' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CE398970-9B21-4336-B63E-02222CEC2009}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewServer11X86Ir' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E18CB379-C375-4118-849C-C3AA60756D13}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewServer11X86Sr1Sr2' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E18CB379-C375-4118-849C-C3AA60756D13}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewServer11X86Src' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1068C914-E626-4547-9115-3A5EF7BE2162}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewServer8X64' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{22FF271C-5039-4243-A5E5-59283724126B}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewServer8X86' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1068C914-E626-4547-9115-3A5EF7BE2162}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewServer9X64' to value 0

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{22FF271C-5039-4243-A5E5-59283724126B}'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting numeric variable 'QlikViewServer9X86' to value 0

                          [1DF4:10E4][2015-04-27T10:15:42]i000: Running...

                          [1DF4:10E4][2015-04-27T10:15:42]i000: LaunchAction Install

                          [1DF4:10E4][2015-04-27T10:15:42]i000: ResumeType None

                          [1DF4:10E4][2015-04-27T10:15:42]i000: Display Full

                          [1DF4:10E4][2015-04-27T10:15:42]i000: PendingLaunchAction updated. New value: Install

                          [1DF4:1E54][2015-04-27T10:15:42]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.

                          [1DF4:1E54][2015-04-27T10:15:42]i101: Detected package: NetFx451Full, state: Present, cached: None

                          [1DF4:1E54][2015-04-27T10:15:42]i101: Detected package: SenseDesktop, state: Absent, cached: None

                          [1DF4:1E54][2015-04-27T10:15:42]i101: Detected package: DemoApps, state: Absent, cached: None

                          [1DF4:1E54][2015-04-27T10:15:42]i199: Detect complete, result: 0x0

                          [1DF4:1E54][2015-04-27T10:15:42]i200: Plan begin, 3 packages, action: Install

                          [1DF4:1E54][2015-04-27T10:15:42]w321: Skipping dependency registration on package with no dependency providers: NetFx451Full

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting string variable 'WixBundleRollbackLog_SenseDesktop' to value 'c:\tmp\install_0_SenseDesktop_rollback.log'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting string variable 'WixBundleLog_SenseDesktop' to value 'c:\tmp\install_0_SenseDesktop.log'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting string variable 'WixBundleRollbackLog_DemoApps' to value 'c:\tmp\install_1_DemoApps_rollback.log'

                          [1DF4:1E54][2015-04-27T10:15:42]i000: Setting string variable 'WixBundleLog_DemoApps' to value 'c:\tmp\install_1_DemoApps.log'

                          [1DF4:1E54][2015-04-27T10:15:42]i201: Planned package: NetFx451Full, state: Present, default requested: Present, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None

                          [1DF4:1E54][2015-04-27T10:15:42]i201: Planned package: SenseDesktop, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

                          [1DF4:1E54][2015-04-27T10:15:42]i201: Planned package: DemoApps, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

                          [1DF4:1E54][2015-04-27T10:15:42]i299: Plan complete, result: 0x0

                          [1DF4:10E4][2015-04-27T10:15:42]i000: LaunchAction Install detected.

                          [1DF4:10E4][2015-04-27T10:15:42]i000: The RequestState of Microsoft .NET Framework 4.5.1 was updated. New state: Present

                          [1DF4:0330][2015-04-27T10:15:53]i000: GetStringPropertyActivity retrieved the value [ProgramFiles64Folder]\Qlik\Sense from property INSTALLDIR

                          [1DF4:0330][2015-04-27T10:15:53]i000: InitInstallUi Workflow: Done

                          [1DF4:0330][2015-04-27T10:15:53]i000: Trying to navigate to WelcomeView

                          [1DF4:10E4][2015-04-27T10:15:53]i000: The ViewModel Bootstrapper.UI.ViewModels.WelcomeViewModel was initialized.

                          [1DF4:10E4][2015-04-27T10:15:57]i000: QuickInstall pressed.

                          [1DF4:10E4][2015-04-27T10:15:57]i000: Navigation to bookmark QuickInstall was initiated.

                          [1DF4:0330][2015-04-27T10:15:57]i000: Welcome UI workflow: Done

                          [1DF4:0330][2015-04-27T10:15:57]i000: Quick install UI workflow: Started with product Qlik Sense Desktop

                          [1DF4:0330][2015-04-27T10:15:57]i000: Trying to navigate to LicenseAgreementView

                          [1DF4:10E4][2015-04-27T10:15:57]i000: The ViewModel Bootstrapper.UI.ViewModels.LicenseAgreementViewModel was initialized.

                          [1DF4:10E4][2015-04-27T10:16:00]i000: Navigation to bookmark Next was initiated.

                          [1DF4:0330][2015-04-27T10:16:00]i000: Trying to navigate to ReadyToBeInstalledView

                          [1DF4:10E4][2015-04-27T10:16:00]i000: The ViewModel Bootstrapper.UI.ViewModels.ReadyToBeInstalledViewModel was initialized.

                          [1DF4:10E4][2015-04-27T10:16:06]i000: Navigation to bookmark Apply was initiated.

                          [1DF4:0330][2015-04-27T10:16:06]i000: CreateConfigFromDesktopInstall workflow: Done

                          [1DF4:0330][2015-04-27T10:16:06]i000: DesktopInstallUIWorkflow: Done

                          [1DF4:0330][2015-04-27T10:16:06]i000: Quick install UI workflow: Done

                          [1DF4:0330][2015-04-27T10:16:06]i000: InstallUiWorkflow: Done

                          [1DF4:0330][2015-04-27T10:16:06]i000: RunSetupWorkflow: Is called

                          [1DF4:0330][2015-04-27T10:16:06]i000: The file C:\ProgramData\Qlik\Sense\Installation\configuration.dat could not be found. This may be normal depending on the situation.

                          [1DF4:0330][2015-04-27T10:16:06]i000: SetFeatureSetActivity: About to set SenseDesktop to state Present

                          [1DF4:0330][2015-04-27T10:16:06]i000: SetupRequest updated - SenseDesktop. Old state: Present, new state: Present

                          [1DF4:0330][2015-04-27T10:16:06]i000: SetFeatureSetActivity: About to set DemoApps to state Present

                          [1DF4:0330][2015-04-27T10:16:06]i000: SetupRequest updated - DemoApps. Old state: Present, new state: Present

                          [1DF4:0330][2015-04-27T10:16:06]i000: Setting string variable 'DESKTOPSHORTCUT' to value '1'

                          [1DF4:0330][2015-04-27T10:16:06]i000: PROPERTY added - DESKTOPSHORTCUT : 1

                          [1DF4:0330][2015-04-27T10:16:06]i000: LaunchAction Install about to be applied.

                          [1DF4:0330][2015-04-27T10:16:06]i000: PackageCount: 3

                          [1DF4:0330][2015-04-27T10:16:06]i000: Install about to be applied.

                          [1DF4:0330][2015-04-27T10:16:06]i000: PackageCount: 3

                          [1DF4:1E54][2015-04-27T10:16:06]i200: Plan begin, 3 packages, action: Install

                          [1DF4:0330][2015-04-27T10:16:06]i000: RunSetupDesktopInstall workflow: Done

                          [1DF4:0330][2015-04-27T10:16:06]i000: RunSetupWorkflow: Done

                          [1DF4:1E54][2015-04-27T10:16:06]w321: Skipping dependency registration on package with no dependency providers: NetFx451Full

                          [1DF4:1E54][2015-04-27T10:16:06]i000: Setting string variable 'WixBundleRollbackLog_SenseDesktop' to value 'c:\tmp\install_2_SenseDesktop_rollback.log'

                          [1DF4:1E54][2015-04-27T10:16:06]i000: Setting string variable 'WixBundleLog_SenseDesktop' to value 'c:\tmp\install_2_SenseDesktop.log'

                          [1DF4:1E54][2015-04-27T10:16:06]i000: Setting string variable 'WixBundleRollbackLog_DemoApps' to value 'c:\tmp\install_3_DemoApps_rollback.log'

                          [1DF4:1E54][2015-04-27T10:16:06]i000: Setting string variable 'WixBundleLog_DemoApps' to value 'c:\tmp\install_3_DemoApps.log'

                          [1DF4:1E54][2015-04-27T10:16:06]i201: Planned package: NetFx451Full, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

                          [1DF4:1E54][2015-04-27T10:16:06]i201: Planned package: SenseDesktop, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

                          [1DF4:1E54][2015-04-27T10:16:06]i201: Planned package: DemoApps, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

                          [1DF4:1E54][2015-04-27T10:16:06]i299: Plan complete, result: 0x0

                          [1DF4:1E54][2015-04-27T10:16:06]i300: Apply begin

                          [1DF4:1E54][2015-04-27T10:16:06]i000: Initializing the ApplyComplete reset event...

                          [1DF4:1E54][2015-04-27T10:16:06]i000: Caching bundle from: 'C:\Users\BRYAN~1.KLI\AppData\Local\Temp\{7fec99bc-1d8c-465f-bda5-f8d46d49984b}\.be\Qlik_Sense_Desktop_setup.exe' to: 'C:\Users\bryan.klinck\AppData\Local\Package Cache\{7fec99bc-1d8c-465f-bda5-f8d46d49984b}\Qlik_Sense_Desktop_setup.exe'

                          [1DF4:1E54][2015-04-27T10:16:06]i320: Registering bundle dependency provider: {7fec99bc-1d8c-465f-bda5-f8d46d49984b}, version: 1.1.0.0

                          [1DF4:04F4][2015-04-27T10:16:06]i336: Acquiring container: WixAttachedContainer, copy from: C:\Users\bryan.klinck\Desktop\Qlik_Sense_Desktop_setup.exe

                          [1DF4:04F4][2015-04-27T10:16:06]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\bryan.klinck\Desktop\'

                          [1DF4:0320][2015-04-27T10:16:06]e000: Error 0x80070570: Failed to extract all files from container, erf: 1:4:0

                          [1DF4:04F4][2015-04-27T10:16:06]e000: Error 0x80070570: Failed to begin and wait for operation.

                          [1DF4:04F4][2015-04-27T10:16:06]e000: Error 0x80070570: Failed to extract payload: a0 from container: WixAttachedContainer

                          [1DF4:04F4][2015-04-27T10:16:06]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\Users\BRYAN~1.KLI\AppData\Local\Temp\{7fec99bc-1d8c-465f-bda5-f8d46d49984b}\FE2D7130A81453FDD2BFBB4FDC44BE55B5519446, error: 0x80070570.

                          [1DF4:1E54][2015-04-27T10:16:06]e000: Error 0x80070570: Failed while caching, aborting execution.

                          [1DF4:1E54][2015-04-27T10:16:06]i330: Removed bundle dependency provider: {7fec99bc-1d8c-465f-bda5-f8d46d49984b}

                          [1DF4:1E54][2015-04-27T10:16:06]i352: Removing cached bundle: {7fec99bc-1d8c-465f-bda5-f8d46d49984b}, from path: C:\Users\bryan.klinck\AppData\Local\Package Cache\{7fec99bc-1d8c-465f-bda5-f8d46d49984b}\

                          [1DF4:1E54][2015-04-27T10:16:06]i000: Navigation to bookmark Next was initiated.

                          [1DF4:1E54][2015-04-27T10:16:06]i399: Apply complete, result: 0x80070570, restart: None, ba requested restart:  No

                          [1DF4:0330][2015-04-27T10:16:06]i000: Trying to navigate to InstallProgressView

                          [1DF4:10E4][2015-04-27T10:16:07]i000: The ViewModel Bootstrapper.UI.ViewModels.InstallProgressViewModel was initialized.

                          [1DF4:10E4][2015-04-27T10:24:57]i000: Verifying that apply has completed...

                          [1DF4:10E4][2015-04-27T10:24:57]i000: Verifyied that apply has completed...

                          [1DF4:10E4][2015-04-27T10:24:57]i000: About to quit this session (with exit code 0).

                          [1DF4:1E54][2015-04-27T10:24:57]i500: Shutting down, exit code: 0x0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: ADDLOCAL = ALL

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: CENTRALREPOSITORY = 1

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: DESKTOPSHORTCUT = 1

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: INSTALLDIR = C:\Program Files\\Qlik\Sense

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: MODIFY = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: NETFRAMEWORK45 = 379893

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: ProgramFiles64Folder = C:\Program Files\

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewDesktop10X64SrcToSr5 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewDesktop10X86SrcToSr5 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewDesktop11X64Ir = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewDesktop11X64Sr1Sr2 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewDesktop11X64Src = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewDesktop11X86Ir = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewDesktop11X86Sr1Sr2 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewDesktop11X86Src = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewDesktop8X64 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewDesktop8X86 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewDesktop9X64 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewDesktop9X86 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewOcx10X86SrcToSr5 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewPlugin11X86Ir = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewPlugin11X86Sr1Sr2 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewPlugin11X86Src = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewPublisher8X64 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewPublisher8X86 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewPublisher9X64 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewPublisher9X86 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewServer10X64SrcToSr5 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewServer10X86SrcToSr5 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewServer11X64Ir = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewServer11X64Sr1Sr2 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewServer11X64Src = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewServer11X86Ir = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewServer11X86Sr1Sr2 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewServer11X86Src = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewServer8X64 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewServer8X86 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewServer9X64 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QlikViewServer9X86 = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QVPASS = *****

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: QVUSER =

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: SKIPSTARTSERVICES = 0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: VersionNT64 = 6.1.0.0

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: WixBundleAction = 4

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: WixBundleElevated = 1

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: WixBundleLastUsedSource = C:\Users\bryan.klinck\Desktop\

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: WixBundleLog = c:\tmp\install.log

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: WixBundleLog_DemoApps = c:\tmp\install_3_DemoApps.log

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: WixBundleLog_SenseDesktop = c:\tmp\install_2_SenseDesktop.log

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: WixBundleManufacturer = QlikTech International AB

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: WixBundleName = Qlik Sense Desktop

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: WixBundleOriginalSource = C:\Users\bryan.klinck\Desktop\Qlik_Sense_Desktop_setup.exe

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: WixBundleOriginalSourceFolder = C:\Users\bryan.klinck\Desktop\

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: WixBundleProviderKey = {7fec99bc-1d8c-465f-bda5-f8d46d49984b}

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: WixBundleRollbackLog_DemoApps = c:\tmp\install_3_DemoApps_rollback.log

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: WixBundleRollbackLog_SenseDesktop = c:\tmp\install_2_SenseDesktop_rollback.log

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: WixBundleTag =

                          [1DF4:1E54][2015-04-27T10:24:57]i410: Variable: WixBundleVersion = 1.1.0.0

                          [1DF4:1E54][2015-04-27T10:24:57]i007: Exit code: 0x0, restarting: No

                            • Re: QlikSense Desktop Installation stuck at "Staging"
                              Michael Tarallo

                              Hi Bryan - let me see if I can get Qlik Support to look at this. It is failing right around here:

                               

                              "1DF4:0320][2015-04-27T10:16:06]e000: Error 0x80070570: Failed to extract all files from container, erf: 1:4:0"

                               

                              Can you go to our site and see if you can download a new setup file. just to make sure this one is not corrupted? I will check with support to see if they have seen this before.

                               

                              Mike T

                              Qlik

                                • Re: QlikSense Desktop Installation stuck at "Staging"

                                  Mike,

                                   

                                  I downloaded the Installer again and this time it worked. It appears that my original download was corrupted - only 12MB instead of 112MB. Would have thought that the first thing the Installer would do would be to verify its integrity. Anyway, all set now - thanks!

                                   

                                  Regards,

                                   

                                  Bryan

                                    • Re: QlikSense Desktop Installation stuck at "Staging"
                                      Giuseppe Novello

                                      Thank you Bryan! Andrew can try to download the exe once again, and make sure is the file size is ~112MB?

                                       

                                      Gio

                                      • Re: QlikSense Desktop Installation stuck at "Staging"
                                        Michael Tarallo

                                        Thanks Bryan - glad to see it. Stay in touch as needed.

                                         

                                        Mike T

                                        Qlik

                                          • Re: QlikSense Desktop Installation stuck at "Staging"
                                            Damien Castillo

                                            Hi Michael,

                                             

                                            I am having the same problem with Andrew, I am also stuck at staging when Installing Qlik Sense even in Uninstalling it.

                                            Tried already downloading a new installer and installing it at SAFE mode and running it as administrator, but error below occurs:

                                             

                                            and when I check the logs it goes as follows:

                                             

                                            === Verbose logging started: 5/8/2015  9:00:12  Build type: SHIP UNICODE 5.00.9600.00  Calling process: C:\Users\damienc\Downloads\Qlik_Sense_Desktop_setup.exe ===

                                            MSI (c) (4C:14) [09:00:12:712]: Resetting cached policy values

                                            MSI (c) (4C:14) [09:00:12:712]: Machine policy value 'Debug' is 0

                                            MSI (c) (4C:14) [09:00:12:712]: ******* RunEngine:

                                                       ******* Product: C:\Users\damienc\AppData\Local\Package Cache\{73649325-B81C-4037-932A-0F75D95F2D2A}v1.1.0.0\SenseDesktop.msi

                                                       ******* Action:

                                                       ******* CommandLine: **********

                                            MSI (c) (4C:14) [09:00:12:713]: Client-side and UI is none or basic: Running entire install on the server.

                                            MSI (c) (4C:14) [09:00:12:713]: Grabbed execution mutex.

                                            MSI (c) (4C:14) [09:00:12:715]: Failed to connect to server. Error: 0x8007043C

                                             

                                            MSI (c) (4C:14) [09:00:12:715]: Note: 1: 2774 2: 0x8007043C

                                            1: 2774 2: 0x8007043C

                                            MSI (c) (4C:14) [09:00:12:716]: Failed to connect to server.

                                            MSI (c) (4C:14) [09:00:12:716]: MainEngineThread is returning 1601

                                            === Verbose logging stopped: 5/8/2015  9:00:12 ===

                                             

                                            Also the new installer that I downloaded just this morning is with 109mb file size.

                                            Any resolution to this?

                                            Hope you can help me. Thanks.

                                             

                                            Damien

                                • Re: QlikSense Desktop Installation stuck at "Staging"
                                  Giuseppe Novello

                                  Andrew or Bryan,

                                   

                                  If you have a Qlik Sense license, please open a Qlik Support ticket.

                                  Here is how you can contact support:

                                   

                                  Technical Product Support | Qlik

                                  • Re: QlikSense Desktop Installation stuck at "Staging"
                                    Giuseppe Novello

                                    Damien,

                                     

                                    What's the difference that you notice from Michael's vs yours?

                                     

                                    Gio