4 Replies Latest reply: Mar 18, 2015 10:11 AM by alexander korsikov RSS

    Qlik Sense Server Reload License Monitor task failure.

    Kevin Case

      After initial installation, the Reload License Monitor task was running successfully.  Starting last Thursday, this job started failing.  Here is the error from the log:

       

      2015-03-17 10:11:02 0726 CALL loadBaseTable ('LogContent', 'lib://ServerLogFolder/governanceLicenseLog_1.0') 
      2015-03-17 10:11:02 0727
      2015-03-17 10:11:02 0126   Let baseFileSize = FileSize('lib://ServerLogFolder/governanceLicenseLog_1.0.qvd')
      2015-03-17 10:11:02 0128   IF  baseFileSize > 0 THEN     
      2015-03-17 10:11:02 0129  
      2015-03-17 10:11:02 0130     trace Incremental reload (not first reload)
      2015-03-17 10:11:02 0130     Incremental reload (not first reload)
      2015-03-17 10:11:02 0131    
      2015-03-17 10:11:02 0131     Let firstReload = 0
      2015-03-17 10:11:02 0133     LogContent:
      2015-03-17 10:11:02 0134             NoConcatenate
      2015-03-17 10:11:02 0135          Load * FROM lib://ServerLogFolder/governanceLicenseLog_1.0.qvd (qvd)
      2015-03-17 10:11:02 0136             WHERE LogTimeStamp >= '3/17/2014'
      2015-03-17 10:11:02 0137            
      2015-03-17 10:11:02          Error: Field not found - <LogTimeStamp>
      2015-03-17 10:11:02          General Script Error
      2015-03-17 10:11:02          Execution Failed
      2015-03-17 10:11:02          Execution finished.

       

      If I look at the last modified time for the governanceLicenseLog_1.0.dvd, it is dated 3/12/2015.

       

      A reboot of the server does not rectify the issue nor does a restart of the Engine service.  If I try to delete the QVD, a message is displayed that the file is in use but the Engine.

       

      Any ideas?