2 Replies Latest reply: Mar 27, 2015 1:11 PM by Peter Turner RSS

    Dashboard Resets to First Tab During Usage

    Scott Holcomb

      Hi all,

       

      I have a few users who are having issues with one of our dashboards. As they are navigating through the dashboard making selections, the dashboard will suddenly clear all selections and move to the first tab like it's just been opened for the first time. I suspect it's some kind of memory problem causing the dashboard to reset, but I'm not sure how to troubleshoot it since it's only happening to a handful of users.

       

      Has anyone out there seen this issue before?

       

      Thanks,

       

      Scott

        • Re: Dashboard Resets to First Tab During Usage
          Manish Kachhia

          May be there are some Document or Sheet Level Triggers created.

          Go to Settings

          Document Properties >> Triggers

          or

          Sheet Properties >> Trigger to see any triggers exists.

          • Re: Dashboard Resets to First Tab During Usage
            Peter Turner

            Hello Scott,

             

            I assume your document is being hosted by QlikView Server, if so you could check the Events log file to see if there have been any problems recorded.

            This would usually be located in C:\ProgramData\QlikTech\QlikViewServer ,but you can check your QMC to find the location if its not the default.

             

            This could also happen if that document was reloaded whilst people where using it, in that case you can configured the behaviour so that your users are not interrupted.

             

            I would also check your server RAM usage whilst users are clicking around, to make sure its not a resource related problem.

            Last option is to enable the audit logging for this document, you'll then be able to log what each user is clicking on and maybe see if there is a particular problem chart or set of selections.