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Defect acknowledgement with Nprinting Engine May 2022 SR2, please READ HERE
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ksmith24
Contributor III
Contributor III

NPrinting report forwarding - images as attachments

Certain users view HTML NPrinting reports on mobile devices. (ex: iPhone)

Charts are embedded within the body of the message, displayed as images.

Upon forwarding the e-mail from their mobile device to other recipients, the format of the message changes, and all of the embedded chart images become e-mail attachments - corrupting the actual display of the message.

For example the message below was forwarded from an iPhone, and is what displays in Outlook.

Ideas?

image attachments.jpg

1 Solution

Accepted Solutions
ksmith24
Contributor III
Contributor III
Author

Update - this problem is not unique to NPrinting.  Many other HTML e-mail messages with embedded images will behave the same way, if viewing and/or forwarding using the default Apple Mail app within iOS.   (ex: when using the "Outlook" app on the iPhone to forward the message to another recipient, the formatting stays intact)

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1 Reply
ksmith24
Contributor III
Contributor III
Author

Update - this problem is not unique to NPrinting.  Many other HTML e-mail messages with embedded images will behave the same way, if viewing and/or forwarding using the default Apple Mail app within iOS.   (ex: when using the "Outlook" app on the iPhone to forward the message to another recipient, the formatting stays intact)