I'm having the same issue as Hardik,
We have IOS 8.3 on our I pads and we reach the log in screen , then it just gives us endless bubbles.
We are able to access it from the outside with a Mac Laptop, and a full windows laptop. But not the I Pad.
Most of my execs use I pads and they are a bit upset since we picked Qlik Sense over other products.
Any ideas on a fix?
I guess we all in the same boat. I came across an article within community that someone opened a ticket with Qlik, and they're currently working on that.Just wondering, do you have the "Trusted Certificate" installed or are you using Self-serve certificate? My understanding is that the most recent IOS has its security tightened, so that unless everything is secured properly, IOS won't accepting that connection (which what you observe, you can still connect to HUB via non-IOS media).
I'll keep you posted if/when I got any updates on this.
We got it to work on the IPad by opening the following ports:
And then using HTTP:
instead of HTTPS:
No luck with Android yet.
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Thanks for your input, Keith.
I will try opening those ports then. For Android, I tested using Android Jelly Bean (4.2.2) and have it opened via Chrome on DELL 7.0 tablet and it's working just fine (about 3 months ago). Haven't tested yet on KitKat or Lollipop though.
Also, I noticed, on Win 8 Desktop, when I tried to open non-secure (due to using self-signed Certificate) Qlik Sense hub using the recent Chrome (about 2 weeks ago), it shows up as blank. However, when I used firefox or internet explorer, I was able to connect to Hub just fine (In case you'd like to do some testing using Android and not working using Chrome, you might get a different result using other browser)
Hello Sirs, my name is Pablo (i'm a newbie with qlik sense server), I just installed Qlik sense server in a virtual machine, and i have a similar problem.
I can access it (hub) with win 7/8, with Android enviroment, but when I try access it with IOS (Last, and second last version) I've got a message who says "connection lost" , i surfed on internet and i set the configurations who people sugest, like add machine name and ip machine to the whitelist but it doesn't work.
In other hand, I see that some Iphones can log in my hub, but in others i've got the error, I tried with Safari and Chrome, with Iphone 4/6 , and for the moment I can't see the conbination who makes the error. I tried uploading one document to Qlikcloud and then it works fine.
Now I was looking for the log file on my Qlik sense server, but i can't find it, perhaps it give us something to solve the problem.
Now, I don't have more ideas, please I need some help.
If somebody knows to solve the problem, i promise to send him a beer box :-))
Thanks in advanced.
P.D. excuse me for my worst english
I am having the same issues. We tried all possible options described in the community. We can access via iphone on a local network, but not via VPN. We can access the QMC and the HUB, but when we try to open the apps we just get spinning bubbles. Does anyone figured out what the issue may be? We have even disabled ip6 address and tried chrome, but no luck.
Thanks for any information that you can share on how to fix this issue.
Do you have SSL certificated signed by Trusted Authority installed and configured on your server ? If not, please try that as well. Other than this, make sure below ports are open for the communication in your VPN network firewall too.
- Inbound Ports : 80, 443, 4241, 4242, 4243, 4244, 4248, 4432, 4444, 4747, 5050, 5151
- Outbound Ports : 80, 443, 4241, 4242, 4243, 4244, 4248, 4432, 4444, 4747, 5050, 4141
I don't see 4241 and 4432 in the list of ports. All ports are open. There was a suggestion from one of the QS SA that if we are running any king of mdm that there may be an iOS dll bug. Any idea how to fix it?
I was told that QS will not work with MDM solutions becasue they are using the newer version of the iOS dll which has a bug in it. Is Qlik going to find a way around it or a FIX?