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Qlikview Access Point data point text not disappearing

Hi All,

I have a colleague who is viewing my document via Qlikview Access Point and is having issues. When he hovers over a data point in a chart a popup appears however when he tries to move his mouse or click elsewhere the popup does not disappear meaning he can no longer use the document. I've tried to replicate the error using my own login and cannot seem to reproduce it on my computer.

I've attached a screenshot of the problem , does anyone know why this may be?

-Mica

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