2 Replies Latest reply: May 11, 2015 2:32 AM by vijay prasad

# Open date is  month

Hi All,

How i will get [DumpOpen Date] is  month

Percentage of Total number of call logs where Type is Incident, Source is Emails and (Email received date - Open date )<=10 mins by Total number of call logs where Type is Incident ,Source is Emails

and Open date is month

=count( {<Type={'Incident'},Source={'E-Mail'},[Call Log ID]={'=interval([Email Received Date]-[DumpOpen Date])<1/24/6'}>} [Call Log ID])

Thanks

• ###### Re: Open date is  month

You can't do this type of row by row comparison using set analysis; set analysis is performed once for the whole data set, and not on each row.

You can use count(if()) like this:

=count({<Type={'Incident'}, Source={'E-Mail'}>} If([Email Received Date] - [DumpOpen Date] < 1/24/6, [Call Log ID]))

/ count({<Type={'Incident'}, Source={'E-Mail'}>} [Call Log ID])

If that performs poorly, calculate [Email Received Date] - [DumpOpen Date]  in a derived field in the load script:

[Email Received Date] - [DumpOpen Date]  As OpenInterval,

...

Then use the field like this

=count({<Type={'Incident'}, Source={'E-Mail'}, OpenInterval= {"<\$(=1/24/6)"}>} [Call Log ID])

/

count({<Type={'Incident'}, Source={'E-Mail'}>} [Call Log ID])

• ###### Re: Open date is  month

Hi Jonathan,

Thanks for your reply but i need Open date is month in set analysis.

Thanks