Take a look at the UserManagement_Repository log file in %programdata%\qlik\sense\log\Repository. This will tell you what's transpiring during the fetch.
One thing to try is to run the sync and let it say External Fetch and don't be tempted to click the sync button again. In some cases I've seen the fetch take as long as 15 minutes. You can use the log to review the progress during the fetch.
Are you applying a filter in your UDC configuration or attempting to pull an entire AD? How big is the AD you are connecting to (users and groups)?
Do you mind sharing the log?
Yes i applying filter also and data is not big at this movement and as you suggest when i click on the Sync key and leave the server for 15 or max time as you say let me try this. Sorry i cant provide log file here it is confidential and how can i know the progress during fetch of the Active directory.
Thanks & Best Regards,
I am facing same kind of issue where, when I start the SYNC it runs for half and hour but no user information fetched. I am using such configuration as AD path on other three server but same configuration is not working on my concern server. I am attaching the Log file as you suggest to read, Can you please help me to know what exactly I am missing or doing wrong?
I'm unable to see the attachment. Do you have an ldap filter for this udc? It could be the ldap filter is causing you an issue. Is the AD you are pointing to different than the other servers? If so, is it possible the ldap has a lot of entries so it is taking more time to sync? Have you considered turning on progressive sync (the check box) or adding an ldap filter?