11 Replies Latest reply: Nov 28, 2015 4:49 AM by Erez Manor RSS

    QVS crashes often with "Error Restart: Server aborted trying to recover by restart. Reason for restart: No document purger activity for 120 seconds"

      Hello,

      in the past couple of months, we experience QVS crashes with the log message "300 Error Restart: Server aborted trying to recover by restart. Reason for restart: No document purger activity for 120 seconds".

       

      On bad days, it may happen 10 to 15 times. Sometimes the crashes are 7 minutes apart, up to 4 consecutive times.

       

      Naturally, this causes a very bad user experience.

       

      We optimized our document and monitored the server's memory, CPU and IO consumption - nothing out of the ordinary, plenty of resources available.

      We tried to pinpoint with detailed audit log what's the trigger - found no clue yet.

       

      Has anybody encountered this issue?

      Can "120 seconds" be tuned - perhaps a larger value is required in our case?

       

      Thanks!


      Erez