11 Replies Latest reply: Oct 14, 2010 5:08 AM by AlexRH RSS

    How to remove licence key pop-up message?

    francoisbenelli

      Dear experts,

      After installing Reload program on Customer server side, which enables to refresh database, I am prompted to enter a licence key and control number.

      How can I remove this pop-up message?

      PS:
      1. I looked into the QlikviewOCX Reference Manual which mentions about Registration. I followed the process but it didn't work
      2. I also have the manual license file LEF.TXT which was supposed to disable the license number message, but it didn't work

      Thank you for your help

      Francois

        • How to remove licence key pop-up message?
          Michael Solomovich

          Frncois,
          Possibly something is wrong with the license itself. For example, more than once, I received an expired license for a client. Contact QlikTech support, usualy it takes short time to resolve.

            • How to remove licence key pop-up message?
              francoisbenelli

              Hi Michael,

              Qliktech support has just given me the LEF info and it's the same info that I had already. The problem must be somewhere else.

              Thanks for your comment anyway!

                • How to remove licence key pop-up message?
                  Michael Solomovich

                  Did they know about the problem?
                  Next step is to make sure that the user for whom the software is running has enough permissions. Maybe the license data can't be written into the registry because of lack of authority

                    • How to remove licence key pop-up message?
                      francoisbenelli

                      Yes I explained my problem to Qliktech support. They just provided me with LEF so far.

                      Do you mean by your comment that people that do not have authority, meaning that they never used any Qlikview related items, will face this license key pop-up message, even though the LEF is set correctly?

                      Before delivery of Reload to Customer, we tested it on a local PC internally which has never used any Qlikview related items. The same context will happen with Analyzer : at deployment on end-users PC, they would need to enter license key and control number if we don't do anything about it

                      I already used Qlikview items on my PC and when I installed upgraded Analyzer and Reload (for testing), I was not prompted to key in a license key. Probably because I already have enough permissions?

                      Thanks

                       

                        • How to remove licence key pop-up message?
                          Michael Solomovich

                          Francois,
                          I don't mean anything like that. Under user authority I mean the Windows level of permissions - admin, domain admin, user, power user, guest, etc. If user doesn't have enough permissions, he cannot install software.
                          I assume you know already that any QV software (except Analyzer) requires a license, that consists of serial and control numbers. When a user enters the license, QlikView connects to the QlikTech's licensing server which verifies the license, and copies the LEF.txt file on user's machine. If user cannot connect to the Internet, LEF can't be delivered. In this case QlikTech can send a file and tell what to do with it. If the license is not correct, it can't help.
                          I'm not sure what you mean under the "Reload" program. Is it QV Publisher? (Or there is something new I don't know about...) If it is Publisher, I recommend to login into Windows as a domain admin and run setup and licensing.

                  • How to remove licence key pop-up message?
                    I've got the same problem right now. I have full administration rights on the test pc so it can't happen because of any restrictions. Some month before I deployed a software build on the same machine with the same qlikview-ocx and I didn't had this trouble. So something must be wrong with the ocx I guess. Does anybody solved this problem before? And if yes, how? Alex
                      • How to remove licence key pop-up message?
                        It seems that more guys than me have had this problem. This is the solution I got from the QlikTech support and it worked! The problem occured because I have a full QlikTech AND the ocx on my machine: "The problem is that the license used by the ocx is the developer license. That's why you get the empty string in the properties. The license is registered here For ocx HKEY_CURRENT_USER\Software\QlikTech\QlikOcx\Authentication HKEY_LOCAL_MACHINE\SOFTWARE\QlikTech\QlikOcx\Authentication and for QV HKEY_CURRENT_USER\Software\QlikTech\QlikView\Authentication HKEY_LOCAL_MACHINE\SOFTWARE\QlikTech\QlikView\Authentication The LEF file is stored here C:\Documents and Settings\All Users\Application Data\QlikTech C:\Documents and Settings\All Users\Application Data\QlikTech\QlikOcx C:\Documents and Settings\All Users\Application Data\QlikTech\QlikView To change the license, follow the steps below. 1. Get the license key and control number for both QlikView and OCX license. 2. Remove the registry settings described above. 3. Remove the license files, LEF.txt, described above. 4. Open your ocx application 5. Now you should get a license dialog where you can add the license information for the ocx. If the license dialog doesn't display you have to remove the ocx and add it again. 6. When the license is registered there should be a string in the license property for the ocx, the registry for the ocx is updated and the LEF file is created. 7. The next step is to add the license for QV developer. Start by opening QV. 8. Open the menu item Settings->User Preferences 9. Goto tab License 10. Select the button Change and follow the instructions. Step 4 and 5 has to be done for every application were the ocx is used. The reason is that the string for the runtime license has to be created in the License property for the ocx."