7 Replies Latest reply: Jun 17, 2015 2:16 AM by Ritesh Pathak RSS

    A user is unable to logon to Access Point (just this user)

    Ritesh Pathak

      Hi Guys,

      We have implemented windows group based security using Section Access. We have got more than 25 windows groups on the server. Anybody who is added to any of the group can see data (data that group is authorized to). But a user is unable to login at all. Just this user. Whenever she tries. She gets the error message "Sorry, unrecognized user name or password."

       

      Her password is working fine in other applications. She is using NTID and Password to login.

      Any idea why this is happening and what is the solution?

       

      Please help!

       

      Thanks,

      Ritesh Pathak