7 Replies Latest reply: Mar 9, 2016 8:05 AM by Roberto Mateos RSS

    user can see thumbnail on accesspoint but can't open

    m w

      When the user clicks the thumbnail, the Detail popup opens, but there is no choice to open the app.


      The app is set to open only with the IE Plugin.


      The user has the plugin installed and has access permissions to the app.


      This happened once before with a different user and the problem just went away after awhile.


      Have any of you seen this before or have a solution?