I want to change this email address in publisher but it is grayed out and I cannot see where to change it.
You should be able change this.
Which browser are you using? Have you another one?
Which Qlikview version are you running?
I am using IE11. We are on QV 11.2
Can you try a different browser to see if the problem is the same?
Is that 11.20 IR? No SR installed?
Ahhh. the email address was greyed out and I took this to mean it couldn't be edited. but it could!!!
Chrome displayed it the same colour but I never thought to click on it.
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