0 Replies Latest reply: Sep 8, 2015 6:00 PM by Aaron Alsweiler RSS

    Issue on startup - think log file holds the secret

    Aaron Alsweiler

      Hi,

       

      I am having an issue where sometimes the hub will not open on startup and the apps will also sometimes refuse to open / switch from model viewer / data load /main app.

       

      Sometimes if I restart the program I can continue to work but others it just locks up or times out. What I have found is that if I delete all the items in the log folder and try to start it will fail the first time but then ok the second... for a while till things start locking up again.

       

      I have reinstalled latest version and have the same problem. I have attached the latest start up log contents (log.zip) and also the log file after that (Log2.zip) where the app froze /stuck on the loading bubbles (i force quit at this stage).

       

      Really appreciate anyone's wisdom on this as I love the program but the crashing is making it non viable.

       

      Thanks.