2 Replies Latest reply: Sep 9, 2015 5:32 PM by Mike Woodward RSS

    Can't deallocate licenses at end of quarantine period

    Mike Woodward

      Qlik Sense Server 2.02

      Installed on Amazon AWS

      Paid for licenses (not evaluation)

       

      I needed to change license allocations from one set of accounts to another. On Windows, I deleted the old accounts and created the new ones. I then tried to re-allocate my licenses. The system told me there was a quarantine period of seven days (enormously long in my opinion). I waited till after the end of the quarantine period and Qlik Sense Server is giving me an error message when I try and deallocate the licenses.

       

      Here's a screenshot:

      Screen Shot 2015-09-08 at 5.27.49 PM.png

      The account names are blank because I deleted them first.

       

      When I press deallocate, here's what happens:

      Screen Shot 2015-09-08 at 5.29.43 PM.png

      When I click OK, here's what happens:

      Screen Shot 2015-09-08 at 5.30.32 PM.png

      The net result is, I can't reallocate my licenses!

       

      Has anyone any idea of what I can do here? Help!