4 Replies Latest reply: Sep 24, 2015 5:09 PM by Ali Ahmad RSS

    Gray area when editing a template in nPrinting?

    Ali Ahmad

      Hey guys,

       

      Sometimes when I open a report and try and open the editing of the template (either a new template or edit existing) I get a large gray box where the input window is for Excel or Word.

       

      See picture below:

       

      nprinting error.PNG

       

      Does anyone know what triggers this??

        • Re: Gray area when editing a template in nPrinting?
          Adam Krepistman

          If you open the applciation that you are using for the template (Word or Excel) do you get the gray background as well?

          • Re: Gray area when editing a template in nPrinting?
            Adam Krepistman

            also, what version of office are you running

             

            have you had this issue with other nprinting reports you have created

            • Re: Gray area when editing a template in nPrinting?
              Ali Ahmad

              Hi Adam.

               

              First of all thanks for the reply

               

              1) No I don't get it when I open a regular word or office instance.

              2) It is the latest, but the thing is it only happens sometimes, then I will try and save the .NSQ, close nPrinting and voila it works. What I am trying to understand is what triggers it so that I know for when I demo / or create reports, but so far I am actually not sure.

               

              Best,

               

              Ali

              • Re: Gray area when editing a template in nPrinting?
                Frank Savino

                Hello,

                 

                This can happen when you have a QVW that is resource intensive (large qvw 250 mb or more with complex expression calculation) thus taking more time to open in conjunction with opening the template editor.

                 

                To avoid this, you can open the QVW that NPrinting will use as a source connection. Allow it to open fully. Then open the template editor.

                 

                If it's not the QVW that is the issue, then it could be a number of other problems including the computer's system resources in which NPrinting and the QV desktop is installed.

                 

                When developing...try to keep other unnecessary programs closed to maximize the resources for use with NPrinting reporting. NPrinting only uses 1 gig of ram but it connects to the QV desktop to process reports. Therefore your system needs to have plenty of resources to be able to open the QVW you are working with.

                 

                If you feel that the above does not address your specific issue, please contact the Qlik Support Desk at Technical Product Support | Qlik to report any technical concerns that you might have with NPrinting.