9 Replies Latest reply: Jun 23, 2017 10:29 AM by Manoj Ramachandran RSS

    Hanging on Started Loading Data

    Lev Solomovich

      Hi community,

       

      I have a new installation of Sense on a VM, and I am unable to load data into documents.  Any time I execute the data load script, it seems to hang on "started loading data" forever, never actually moving into the script:

       

       

      I've checked the service account folder permissions, but we have he same issue with any data source (including inline data). The table preview works when selecting an xls file from a lib: connection.

       

      We usually don't see any errors in the logs when it gets stuck here, but occasionally we will see a General Exception for engine service logs.

       

      After restarting the services, the issue seems to resolve for 5-10 minutes or so, then returns.

       

      Does anyone have any experience with this sort of issue?