26 Replies Latest reply: Aug 31, 2010 6:34 AM by Magnus Holmgren RSS

    QV9 AccessPoint - No Server?

    MATT_

      I recently installed QV9 on a new server (never ran 8.5 on this one, so their shouldn't be any upgrade issues), and any time I try to use the AccessPoint at http://localhost/QlikView/, it simply says, in big bold letters, "No Server." In the status bar up above, it says "0 of 1 QVS's is running."

      QlikView Server itself appears to be running perfectly fine, since I can access a document by entering its path directly into the address bar (e.g., qvp://localhost/Test.qvw), so it seems to be a matter of the AccessPoint not detecting the server correctly. With the exception of including IIS support during the QVS installation, I left everything with default settings. Has anyone else run into a similar issue, and if so, how did you resolve it?

        • QV9 AccessPoint - No Server?
          ondera

          Ive got same issue . I also could not open Qlikview Management Comsole" http://community.qlik.com/forums/t/16845.aspx" Sad

          • QV9 AccessPoint - No Server?
            Bill Britt

            Does it say no Server or No SERVICE? This is normally caused by an issues with the application pool.. Is the application pool in IIS started?

            • QV9 AccessPoint - No Server?
              Michael Solomovich

              I had exatly this problem too, but it went away after reboot. Reboot is required for QVS 9 installation.

              • QV9 AccessPoint - No Server?
                MATT_

                bbt: It definitely says No Server. I've tried stopping and starting all manner of the IIS services to confirm that wasn't the issue.

                Michael: That was my first thought, too, but I've rebooted several times since the installation to no avail.

                To any others experiencing the issue: I'm currently working with QlikView Support on this issue, but they are stumped for now as well. I'm starting to think I should try to completely sweep QlikView off the system (including tracking down all of its settings files and registry leftovers) and perform a complete re-install, but I'm holding out for hope that the suppport crew will be able to work their magic.

                Matt

                  • QV9 AccessPoint - No Server?
                    Philip Doyne

                    I have also seen this intermittent connection between the AccessPoint and QVS. I found that if you reloaded you sometimes got the files and sometimes you didn't. If you had no server and refreshed the browser you might get them but a second refresh might revert to "No Server". No apparant consistent behaviour so it may be a bug or some problem with communication or timing.

                    Any further views welcomed!

                     

                  • QV9 AccessPoint - No Server?
                    MATT_

                    Well, it's not really an explanation for the problem, but it appears that one solution to this is a full re-install. When QlikView Support was just as stumped as I was when I showed them the issue, I tried the following steps:

                    1. Uninstall QlikView Server 9.
                    2. Delete all leftover settings files and folders (under Documents & Settings\All Users\Application Data\QlikView) and registry entiries.
                    3. Delete the default website (or whichever website you installed QlikView to) from IIS and create a new, blank site.
                    4. Reboot.
                    5. Re-install QlikView Server 9 (same build, 7119, same installation selections).
                    6. Reboot.

                    The AccessPoint now appears to be working consistently, so perhaps it was an issue with the initial install failing silently, or something else altogether, but for anyone else experiencing the issue, I'd recommend finding a time you can safely have QV unavailable for a few hours and performing the above steps to see if it resolves the problem.

                      • QV9 AccessPoint - No Server?
                        qvblah

                        How about Windows Server 2008? I tried this a few times and I still get "No Server" (not no service)

                          • QV9 AccessPoint - No Server?
                            MATT_

                            qvblah: We have a server (albeit not the one in question in this topic) running Windows 2008 as well, and I've found that QV9 just doesn't work well in general on Win2008 / IIS 7. It took me hours to get it to even install the IIS extensions (and required temporary removal of several websites in IIS; the installer crashes and tries to roll-back when IIS is hosting more than one site), and even after getting everything configured, there are often glitches. In terms of just getting the Access Point available, I would recommend trying one final uninstall/cleansweep/re-install. Then, before changing any of the settings, contact QV Support and see if they can track down the issue (point out to them that anything non-functional cannot be a result of configuration changes).

                            Regards,

                            Matt

                              • QV9 AccessPoint - No Server?
                                qvblah

                                Thanks Matt,

                                 

                                I've decided to go the windows server 2003 route

                                Edited the config.xml at C:\Documents and Settings\All Users\Application Data\QlikTech\QvWebServer and all is good now :)

                                  • QV9 AccessPoint - No Server?
                                    qvblah

                                    Spoke too soon; it just decided to stop working again. Reboots, service restarts get me nowhere....

                                     

                                    This is very unstable behavior for a released product..

                                      • QV9 AccessPoint - No Server?
                                        Mike Welham

                                        Doing what Matt suggested (i.e. full uninstall then re-install) is what I did to home in on the problem.

                                        It is a shame but it does look like 9.0 might be a bit flakey (often a problem with x.0 versions) - let's hope 9.1 is better and comes soon. I was thinking about downgrading back to 8.5 during my investigations but 8.5 wouldn't reinstall for some reason so I've had to persevere with 9.0.

                                        Thankfully the "No Server" problem has not returned at our site, and I'm leaving the settings in the Console Manager well alone for the moment!

                              • QV9 AccessPoint - No Server?
                                Mike Welham

                                I also had this problem when we installed QV9 after uninstalling QV8.5

                                Everything worked fine initially, but then the No Server message appeared after I had changed some configurations on the server. After some experimentation involving full re-installs I managed to pinpoint the problem.

                                If you change anything in the AccessPoint tab for the web server setup (for example showing the download plugin link, or the default method of viewing), it modifies the config.xml in the folder C:\Documents and Settings\All Users\Application Data\QlikTech\QvWebServer.

                                A part of the file is altered from (the original file after installation):

                                <AddQvs>
                                <Machine>servername</Machine>
                                <Port>4747</Port>
                                <LinkMachineName>servername</LinkMachineName>
                                <AlwaysTunnel>False</AlwaysTunnel>
                                <Username />
                                <Password />
                                </AddQvs>

                                to this:

                                <AddCluster>
                                <Name>QVS@servername</Name>
                                <AddQvs>
                                <Machine>servername</Machine>
                                <Port>4747</Port>
                                <LinkMachineName>servername</LinkMachineName>
                                <AlwaysTunnel>False</AlwaysTunnel>
                                <Username>username</Username>
                                <Password>password</Password>
                                </AddQvs>
                                </AddCluster>

                                By replacing the section with the corresponding part from the original config.xml file, I can see the server again through the AccessPoint. Also when saving the change it tends to crash the QV Web Server service, so that needs to be restarted.

                                I have raised a ticket with QlikTech support so hopefully they can get to the bottom of what is causing this.

                                I'd be interested to know if anyone can replicate this behaviour.

                                 

                                 

                                 

                                • QV9 AccessPoint - No Server?
                                  Philip Doyne

                                  Matt; QVBlah: It seems you are using IIS - is this essential for you - I found I had less problems of that nature using the QlikView Web Server. You do need to make the decision at install time. It seems (not unreasonably) that it is unwise to have both QlikView Web Server and IIS web service running at the same time - might be worth checking. Sorry if this is too basic!! Philip

                                    • QV9 AccessPoint - No Server?
                                      qvblah

                                      What would we use for an access point then? I couldnt find this with just the QlikViewWebServer installed.

                                       

                                      The installation materials were ... verbose

                                      • QV9 AccessPoint - No Server?

                                        Its true that you shouldnt have both QlikView server and the ordinary IIS running. One problem which could occur is authenfication problems.

                                        • QV9 AccessPoint - No Server?
                                          MATT_

                                          Philip: As QVBlah said, I couldn't seem to get some sites (like the AccessPoint) to work with just the QVWebServer running, and it doesn't give you the same level of control you have with IIS (or at least what you'd need to do to move/create sites and pages is not nearly so obvious). If the QVWebServer were easier to administer, and I could tell more easily what it was hosting where, I might be more inclined to try to use it. I'm also with QVBlah on the installation materials: there may be a whole lot of text, but there isn't much information on the installation process and troubleshooting it.

                                          As a side note, it seems that some instance of the QVWebServer is running, regardless of whether or not the service is enabled, to provide access to the new Management Console and Enterprise Management Console, leading to a question of what, exactly, you are disabling if you turn of the QVWebServer service.

                                            • QV9 AccessPoint - No Server?

                                              Same problem here.. No server message in accesspoint while the services are running. Difference here is that I'm using the qlikview 9 webserver instead of IIS allthough IIS is running to host other websites. Can somebody suggest me what to do to resolve this problem best?

                                              I think:

                                              Delete settings, reinstall qlikview server 9 and install it with iis as webserver

                                              but then again I've heard that there are problems to get qv server 9 running descently on iis...

                                          • QV9 AccessPoint - No Server?
                                            df397kar

                                            Hi! My experience is that the problem occour when you enter the Server Login fields (username/Password) in QV Enterprise Management Console -> System -> Setup -> QlikView Servers -> General. At first my AccessPoint was working fine. Then I entered a server username and password, and the problem you desribe occoured. Then I left the fields blank and everything works fine again. I also use IIS on the same server ( in addtion to Win 2003 server SR2 X64 and QVS 9 SR1).

                                            I guess this is a possible solution to your problem or your problem might be a different matter, but I can't explain why this happens. I believe that it is related to the client users security settings. /ken
                                            http://community.qlik.com/forums/p/16840/67675.aspx#67675

                                              • QV9 AccessPoint - No Server?
                                                Juan Carlos Lara

                                                Thank you Ken, this worked for me. I have QVS 9 SR1 on Windows Vista.

                                                • QV9 AccessPoint - No Server?

                                                  Hi Ken!

                                                   

                                                  thats it!!!

                                                   

                                                  thanks you

                                                  • SV:Re: QV9 AccessPoint - No Server?
                                                    Magnus Holmgren

                                                    I have the same problem on two customers' servers, while on the third, which appears to be configured the same, it works. That one is 64-bit however.On one of the two problematic servers QMC and QEMC even fail to talk to QVS. I've tried reinstalling and made sure that no spurious username and password is filled in, as well as edited config.xml.

                                                    The following from QvWebServer\Log\*.txt looks interesting:

                                                    2010-08-31 10:54:00.4340000 Information <Global method="GetAuthenticatedUser"></Global>

                                                     

                                                    2010-08-31 10:54:00.5277500 Information <Global><_retval_></_retval_></Global>

                                                    2010-08-31 10:54:00.5902500 Error System.Security.Authentication.AuthenticationException: Failed to authenticate as administrator. QVSServer=server

                                                    at QVSWrapper.QlikViewServer..ctor(Action`2 i_Logger, String i_Hostname, Int32 i_Port, Mode i_Mode)

                                                    at QVSWrapper.QlikViewServer..ctor(Action`2 i_Logger, String i_Hostname, Mode i_Mode)

                                                    at QlikView.WebServer.QlikviewServerSetting.Connect()

                                                    at QlikView.WebServer.QlikviewServerSetting.Try[T](Func`2 f, Func`1 fail)

                                                    at QlikView.WebServer.QlikviewClusterSettings.<>c__DisplayClass1`1.<Try>b__0()

                                                    at QlikView.WebServer.QlikviewClusterSettings.Try[T](Func`2 f, Func`1 fail)

                                                    at QlikView.WebServer.QlikviewServer.Try[T](IQlikviewServer c, Func`2 f)

                                                    at QlikView.WebServer.FileScan.ScanQlikViewServers(IEnumerable`1 servers, Action`2 i_Logger, IUser user, Int32& liveQvsCount)

                                                    AccessPoint says "Logged in as: SERVER\Administrator " however.