Access Point problems - IE loads "forever" without results

[#1]

Good Morning,

We have problems with one of our Client (Windows XP SP3).

I already wrote to the QlikView Support, but maybe you already faced this problem.

We are using the IE plug-in (file name "QvPluginSetup.exe") in order to enable the access to our QlikView Access Point.

This is working for every PC (same O.S. + Internet Explorer 7) except for this single desktop.

Here is a description of the problem:

After the successfully plug-in installation, if I try to open one of the links in our QlikView Access Point the browser start to load but the page is blank, without error messages.

I tried to re-install the QV plug-in but I still have the same problem.

Have you never had this problem?

It's strange because that is the only client that is giving me problems.

Thanks in advance,

Federico Biavati

[disqr_rm]

Hi Federico,

You may want to check security settings of IE and make sure ActiveX Objects are allowed there. Also see if you find an error icon at the bottom left corner of IE, and if you do click on it to see the error details.

Hopefully it helps.

Rakesh

[#3]

Hi Rakesh,

Thanks for your suggestion, it solved the problem!

Federico

[#4]

Hi, I have a similar problem.

After the correct installation of QV server (8.5) I'm not able to view the files in the Accesspoint directory neither the sampels under qlikview/Plugin/plugin_alldocs.htm

I have noticed the error icon on IE(7) on the bottom left sidem, however the error message is meaningless, as the Error is: Not Found ?!?!?!

I have checked out the permission on IE and the ActiveX stuff, with no results.

Any other suggestion?

Thanks

- Giulio

[#5]

Hi Giulio,

try this:

open your browser, clock on "Tools" - "Internet Options" - "Advanced" - "Reset..."

This will reset your IE options to the default status... I bet it will solve your problem.

Let me know

Thanks,

Federico

[#6]

No way! I still have the same issue. I just reinstalled the server from scratch and I get the same results.

I can't even list the demo files.

Should it be a permission issue?

EDIT:

I'm using the 8.5 version but on the tab of IE 7 on the access point the label indicates: QlikView Accesspoint 8.2 ??? Is it correct??

[#7]

I don't think it's an authorization problem. does it work from a different PC??

I think you have to focus your investigations on the Client. You can try to install the last IE patches.

Regards,

Federico

[#8]

I found out!

I found out a similar case with a solution on the forum. The issue is due the disabled ASP option in IIS 6.

So I have enabled the ASP extensions and now it woks fine 🙂

Amazing.

EDIT: This is the link to the solution! http://community.qlik.com/forums/p/17975/76800.aspx#76800