10 Replies Latest reply: Dec 10, 2015 2:09 PM by David Watson Branched to a new discussion. RSS

    Error upgrading to recent version of qlik sense desktop

    David Watson

      I downloaded the most recent version of qlik sense desktop.  The installation failed with a generic An error has occurred message.

      See the logs for detailed information on  the error.

       

      I viewed the logs created.  Only one item in the three available logs stand out.  In the demoapps.log file, see text below.

       

      MSI (c) (C4:90) [12:10:06:767]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (c) (C4:90) [12:10:06:767]: MainEngineThread is returning 1603

       

      The other two logs display a value of zero for the mainenginethread.

      Don't see any other text in the logs that provide feedback on what the error is.

      Worst of all, in the course of this installation the previous version of qlik was uninstalled.

      Now I don't have any version of qlik installed.

       

      At this point, I need to find out how to read the logs to determine what is the cause of the error.