3 Replies Latest reply: Jan 22, 2016 4:30 AM by Cedric Lupo RSS

    Qlik Sense Server - Installation error - Rollback

    Cedric Lupo

      Hello Everyone,

       

      i'm trying to install Qlik sense server on both a windows server 2012 and a windows 10, both x64.

       

      I face a rollback error (most likely due to postgre sql) that makes it impossible to be installed.

       

      Here is the last part of the log that should be of interess:

       

      <code>

      MSI (s) (1C:54) [16:37:36:954]: Note: 1: 1724

      MSI (s) (1C:54) [16:37:36:954]: Note: 1: 2205 2:  3: Error

      MSI (s) (1C:54) [16:37:36:954]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1724

      MSI (s) (1C:54) [16:37:36:954]: Note: 1: 2205 2:  3: Error

      MSI (s) (1C:54) [16:37:36:954]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

      MSI (s) (1C:54) [16:37:36:954]: Product: PostgreSQL -- Removal completed successfully.

       

       

      MSI (s) (1C:54) [16:37:36:954]: Windows Installer removed the product. Product Name: PostgreSQL. Product Version: 1.0.2.0. Product Language: 1033. Manufacturer: QlikTech International AB. Removal success or error status: 0.

       

       

      MSI (s) (1C:54) [16:37:36:958]: Deferring clean up of packages/files, if any exist

      MSI (s) (1C:54) [16:37:36:958]: MainEngineThread is returning 0

      MSI (s) (1C:A4) [16:37:36:970]: RESTART MANAGER: Session closed.

      MSI (s) (1C:A4) [16:37:36:970]: No System Restore sequence number for this installation.

      === Logging stopped: 21-01-16  16:37:36 ===

      MSI (s) (1C:A4) [16:37:36:979]: User policy value 'DisableRollback' is 0

      MSI (s) (1C:A4) [16:37:36:979]: Machine policy value 'DisableRollback' is 0

      MSI (s) (1C:A4) [16:37:36:980]: Incrementing counter to disable shutdown. Counter after increment: 0

      MSI (s) (1C:A4) [16:37:36:980]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

      MSI (s) (1C:A4) [16:37:36:997]: Note: 1: 2265 2:  3: -2147287035

      MSI (s) (1C:A4) [16:37:36:998]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

      MSI (s) (1C:A4) [16:37:36:999]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (s) (1C:A4) [16:37:36:999]: Post-install cleanup: removing installer file 'C:\Windows\Installer\a5352.msi'

      MSI (s) (1C:A4) [16:37:37:001]: Post-install cleanup: removing installer file 'C:\Windows\Installer\{8A65401E-EB6A-4F38-8777-923F5A7114F9}\Icon_Qlik'

      MSI (s) (1C:A4) [16:37:37:002]: Post-install cleanup: removing installer folder 'C:\Windows\Installer\{8A65401E-EB6A-4F38-8777-923F5A7114F9}\' (if empty)

      MSI (s) (1C:A4) [16:37:37:003]: Note: 1: 2318 2: 

      MSI (s) (1C:A4) [16:37:37:004]: Destroying RemoteAPI object.

      MSI (s) (1C:78) [16:37:37:004]: Custom Action Manager thread ending.

      MSI (c) (10:AC) [16:37:37:006]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (c) (10:AC) [16:37:37:008]: MainEngineThread is returning 0

      === Verbose logging stopped: 21-01-16  16:37:37 ===

       

      </code>

       

      I have uninstalled, restarted, recreated a VM, installed .NET 4.0 etc etc and it still makes the same problem.

       

      Have you faced this before?

       

      Thank you a lot for your help,

       

      Cedric