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Hi,
I have a user whom Qlik sense made automatically inactive? tried activating him but no luck. how can I make him active again or should i contact the system administrator as the error says.
Hi Karthik,
If you open the user tab in QMC and open the user who has become inactive, you should see a field their to modify the users status. If this docent work, I would suggest you to first investigate why the user was made In-active by Sense. You should be able to do this by skimming through the log files.
Thanks,
Sangram
Thanks Sangram. Do you know the name of the specific log I should be looking into?
Regards,
Karthik
Hi Karthik,
Check this location:
C:\ProgramData\Qlik\Sense\Log\Repository\Trace - Look if there is any entry in hte log files here if it has anything.
Is the License monitor showing you any information?
Thanks,
Sangram
I just see that specific users have access denied because they are inactive but can't find a reason why they became inactive. I think the Directory service connector is causing this issue, whenever I sync it I am unable to get the users list but the present one's are becoming inactive. Just deleted the DSC and it should be OK now I believe.
Will fix the DSC later.
Hi Karthik,
Were there any tokens allocated to the users who have become inactive?
Thanks,
Sangram
Yes.