6 Replies Latest reply: Jan 28, 2016 2:39 PM by Mike Sanders RSS

    How do I group teams and not count certain ones?

      Hello,

       

      I am working on a quick bar graph to show how many help desk tickets get sent to certain teams. I need to do two things that I'm having a bit of trouble with accomplishing.

       

      1. Not display my own team
      2. Group similar teams together

       

      For the first part I'd like to do this without having to resort to a filter pane since there are hundreds of teams in the organizations.

      For the second part we have several teams that I'd like to group together in a fashion like

       

      IF <field name> is like DSK* or RMT* then <assign it a group name>

       

      Any help with this would be greatly appreciated.

       

      Thanks,

      Mike