20 Replies Latest reply: May 6, 2010 5:14 AM by PaulWhittaker RSS

    No "play" button in QEMC

    Fredrik Quirin

      I am missing the "play" button in QEMC, so I can not manually start a task. The Status - Task list is also empty.

      error loading image

      How can I fix this? I've already tried to restart all services on QV server

       

       

        • No "play" button in QEMC
          Vlad Gutkovsky

          Are you by any chance using IE6? I think the Play feature (and several other features) doesn't work with IE6--you need to use 7 or 8.

          Regards,

            • No "play" button in QEMC
              Fredrik Quirin

              I am using IE8. It worked earlier today, but suddenly the play buttons just disappeared.

              It started with a task that didn't end - I couldn't stop it either. After that I restarted all services on server.

                • No "play" button in QEMC
                  Vlad Gutkovsky

                  Is it a blank area that is still clickable--meaning, is it just the picture that is missing? What is the alt-text when you mouse over where the picture should be (is it "Run this task" or "placeholder.png)? Can you see the task on the Status tab?

                  Check C:\Program Files\QlikView\Management Service\QEMC\SourceDocuments.htm at Line 175. The line should read:

                  <img style="cursor: pointer;" width="16" src="/QMCCommon/Images/start.png" alt="Run Task"
                  . If the width has changed to 0 then the pic would disappear...Also check that start.png exists in the Image folder.

                  Regards,

                    • No "play" button in QEMC
                      Fredrik Quirin

                      There is a blank non clickable area without a roll over text.

                      The line in SourceDocuments is there but I can not find a start.png in C:\Program Files\QlikView\Management Service\QEMC\Images.

                      I tried to create copy Task.png, rename it to start.png and see if there was a difference in QEMC - No difference.

                      I have also reinstalled QV Server (v. 9.00.7320) - I really don't know what I can do to find a solution.

                       

                       

                • No "play" button in QEMC
                  keithsmith

                  My Status task list also appears and disappears mysteriously. One minute it's there, showing a list of scheduled tasks. The next minute it's completely blank. Seems to disappear/reappear when I adjust document reload schedules. But this is pretty annoying...

                    • No "play" button in QEMC
                      Fredrik Quirin

                      Do you use "Preload Document in Sever memory" option Always or Restricted for any of your tasks? When I stoped to do this my tasks appeared in the task list again

                        • No "play" button in QEMC

                          Hi!

                          I have had the same problem!

                          the play button disappear!!!

                          I tried to unistall/install Qlikview Server but It didn't work. (version 9)

                          Another data...

                          when I access via Qlikview Qlikview Management Console and try to edit the task show me a massage like below:

                          Qlikview cannot access the Command Certer (is not the exactly the massage)

                          but ... The Command Center is a properties of Qlikview 8.5, isn't it?

                          Everething here works fine ... my only problem is about the task play button!

                          someone can help me?

                          Thanks!

                            • No "play" button in QEMC
                              Fredrik Quirin

                              Please check your log file (C:\ProgramData\QlikTech\Publisher\Qlikview Distribution Service\1\Log\Default.xls). Do you find the following line there? "Error Exception=System.Exception: Bad value"

                                • No "play" button in QEMC
                                  keithsmith

                                   


                                  FredrikQuirin_ wrote:
                                  Please check your log file (C:\ProgramData\QlikTech\Publisher\Qlikview Distribution Service\1\Log\Default.xls). Do you find the following line there? "Error Exception=System.Exception: Bad value"<div></div>


                                  My path is different: C:\Documents and Settings\All Users\Application Data\QlikTech\Publisher\Qlikview Distribution Service\1\Log

                                  Nor do I have a "default.xls" file. I'm looking at the various DefaultYYYYMMDD.txt files and no I do not see that line.

                              • No "play" button in QEMC
                                keithsmith

                                Some documents had that checked, but I went back and changed them all to "NEVER"

                                The Problem persists (blank status/task list)

                                  • No "play" button in QEMC
                                    Fredrik Quirin

                                    Go to your QlikView Enterprise Management Console - > Tab System - > Distribution Service - > SubTab Advanced - > Click on Send Workorder. This will create a Default.xls file.

                                    Maybe this will fix your problem!

                                     

                                     

                                      • No "play" button in QEMC
                                        keithsmith

                                         


                                        FredrikQuirin_ wrote:
                                        Go to your QlikView Enterprise Management Console - > Tab System - > Distribution Service - > SubTab Advanced - > Click on Send Workorder. This will create a Default.xls file.
                                        Maybe this will fix your problem!




                                        Thanks for the reply - I cannot expand "Distribution Services" within System tab of QV EMC (I do not have QV Publisher).

                                        Problem seems temporarily fixed again - I can once again see a list of scheduled tasks.

                                • No "play" button in QEMC

                                   

                                  I'm having a similar problem (http://community.qlik.com/forums/t/28123.aspx). It seems to be a cleanup problem. It happens to me, for example, when a TaskResult exists for a Document that doesn't exist anymore.



                                  • No "play" button in QEMC

                                    Did you get answer to this as I am having the same issue!!

                                      • No "play" button in QEMC

                                        I actually created new tasks with different task names yet these do not appear and when trying to run them from an external event they could not be found. I will try the suggested clearing up but would be interested to see any other solutions!

                                        Sending XML:
                                        <Global method="GetTimeLimitedRequestKey" />
                                        Answer:
                                        <GetTimeLimitedRequestKey>
                                        <GetTimeLimitedRequestKeyResult>3dM+kLknF47Ad/AGGtfSHdd9LZMSy8yc</GetTimeLimitedRequestKeyResult>
                                        </GetTimeLimitedRequestKey>
                                        Sending XML:
                                        <Global method="RequestEDX" key="3dM+kLknF47Ad/AGGtfSHdd9LZMSy8yc">
                                        <i_TaskIDOrTaskName>Task_Reload_Qvd_Creation_UW_Claim_DEV</i_TaskIDOrTaskName>
                                        <i_Password />
                                        <i_VariableName />
                                        <i_VariableValueList />
                                        </Global>
                                        Answer:
                                        <RequestEDX>
                                        <RequestEDXResult>
                                        <Log>
                                        <string>26/04/2010 18:01:47 Error Could not start task; Task not found. Task=Task_Reload_Qvd_Creation_UW_Claim_DEV</string>
                                        </Log>
                                        <TaskStartResult>TaskNotFound</TaskStartResult>
                                        <TaskStartResultCode>1</TaskStartResultCode>
                                        </RequestEDXResult>
                                        </RequestEDX>

                                         

                                        • No "play" button in QEMC

                                          I actually created new tasks with different task names yet these do not appear and when trying to run them from an external event they could not be found. I will try the suggested clearing up but would be interested to see any other solutions!

                                          Sending XML:
                                          <Global method="GetTimeLimitedRequestKey" />
                                          Answer:
                                          <GetTimeLimitedRequestKey>
                                          <GetTimeLimitedRequestKeyResult>3dM+kLknF47Ad/AGGtfSHdd9LZMSy8yc</GetTimeLimitedRequestKeyResult>
                                          </GetTimeLimitedRequestKey>
                                          Sending XML:
                                          <Global method="RequestEDX" key="3dM+kLknF47Ad/AGGtfSHdd9LZMSy8yc">
                                          <i_TaskIDOrTaskName>Task_Reload_Qvd_Creation_UW_Claim_DEV</i_TaskIDOrTaskName>
                                          <i_Password />
                                          <i_VariableName />
                                          <i_VariableValueList />
                                          </Global>
                                          Answer:
                                          <RequestEDX>
                                          <RequestEDXResult>
                                          <Log>
                                          <string>26/04/2010 18:01:47 Error Could not start task; Task not found. Task=Task_Reload_Qvd_Creation_UW_Claim_DEV</string>
                                          </Log>
                                          <TaskStartResult>TaskNotFound</TaskStartResult>
                                          <TaskStartResultCode>1</TaskStartResultCode>
                                          </RequestEDXResult>
                                          </RequestEDX>

                                           

                                        • No "play" button in QEMC

                                          From Support:

                                          We have opened a support call for this issue. This is a known bug in the release 9.00.7436 that you are on and set to be fixed in the upcoming SR4 that is due this week if all goes well.

                                           

                                          Bug ID: 25985

                                          Cheers,Paul