3 Replies Latest reply: Feb 8, 2016 9:59 AM by Ruth Kfir RSS

    Wrong Report sent by mistake

    Ruth Kfir

      How to recall a message report  that was sent by mistake?

      The NP user doesn't have an e- mail box so

      from where does it sent?

        • Re: Wrong Report sent by mistake
          Lokesh Patel

          It must have been sent from the email address that is associated with nPrinting Server. You can find it in the mail settings section of nPrinting

           

          and then you can check the sent items in your email's mailbox.

           

          If the end user does not have an email then it would have not sent any email else it would show in your loggs or as mail-failure in the mailbox.

            • Re: Wrong Report sent by mistake
              Ruth Kfir

              Part of the log file:

               

              3:55:59 PM Message Creating Message

              Service 2/7/2016 3:55:59 PM Message From: nprinting@company.fr

              Service 2/7/2016 3:55:59 PM Message Recipient:recipient@company.fr

              Service 2/7/2016 3:56:00 PM Message Subject: Agents Report

              Service 2/7/2016 3:56:00 PM Message Report Attached: C:\QlikView\NPrinting\Output\Agents Report _2016-02-07.xlsx

              Service 2/7/2016 3:56:00 PM Message Building Message...

              Service 2/7/2016 3:56:00 PM Message Message Built

              Service 2/7/2016 3:56:00 PM Message Connecting to mailerx.impactia.com

              Service 2/7/2016 3:56:01 PM Message Connected to mailerx.impactia.com

              Service 2/7/2016 3:56:01 PM Message Sending Message...

              Service 2/7/2016 3:56:06 PM Message Message Sent!

               

              But the e-mail address nprinting@company.fr does not exist.

              It's a name I gave in the in the mail settings section of the nPrinting Server. The recipients get the mail.

            • Re: Wrong Report sent by mistake
              Ajay Rai

              You can get the attachment , subject and recipients details(To, CC and BCC) using log but you can't get the body of message which you have sent by mistake. Check log in your nprinting log folder.