4 Replies Latest reply: Mar 25, 2016 1:44 PM by Anuja Agrawal RSS

    Qlik Sense Desktop 2.2 "Connection Lost" at launch

      Hello. I just installed Sense Desktop 2.2 on a newly imaged machine. Every time I launch it, it says "Opening the Hub", and then I am greeted with

       

      An error occurred. Connection lost. Make sure that Qlik Sense is running properly. If your session timed out due to inactivity, refresh to continue working.

       

      Clicking refresh just comes back to the same error. I have rebooted since installing and that made no difference. I am running Windows 8.1 Enterprise 64 bit.

       

      Any help would be appreciated!

       

      EDIT: Here is the engine log

       

      SeverityTimestampProcessIdThreadIdUserIdServer StartedMessage
      INFO20160225T001028.160-060053042056Internal\Engine20160224T191022.000-0600QVGeneral: Starting purge of temporary files.
      INFO20160225T011028.546-060053042056Internal\Engine20160224T191022.000-0600QVGeneral: Starting purge of temporary files.
      INFO20160225T021028.995-060053042056Internal\Engine20160224T191022.000-0600QVGeneral: Starting purge of temporary files.
      INFO20160225T031029.584-060053042056Internal\Engine20160224T191022.000-0600QVGeneral: Starting purge of temporary files.
      INFO20160225T041029.990-060053042056Internal\Engine20160224T191022.000-0600QVGeneral: Starting purge of temporary files.
      INFO20160225T051030.419-060053042056Internal\Engine20160224T191022.000-0600QVGeneral: Starting purge of temporary files.
      INFO20160225T061030.849-060053042056Internal\Engine20160224T191022.000-0600QVGeneral: Starting purge of temporary files.
      INFO20160225T071031.266-060053042056Internal\Engine20160224T191022.000-0600QVGeneral: Starting purge of temporary files.
      INFO20160225T081031.723-060053042056Internal\Engine20160224T191022.000-0600QVGeneral: Starting purge of temporary files.
      INFO20160225T091032.419-060053042056Internal\Engine20160224T191022.000-0600QVGeneral: Starting purge of temporary files.
      INFO20160225T091348.251-060053045808Internal\Engine20160224T191022.000-0600QvSocket: Connected to server as user: 'Personal\Me' for document: '/app/enginedata' on socket 127.0.0.1:4848 <-> 127.0.0.1:56552
      INFO20160225T091348.363-060053042352Personal\Me20160224T191022.000-0600Session stop reason: Socket closed by client
      INFO20160225T091500.597-060053041680Internal\Engine20160224T191022.000-0600QVGeneral: Closing - Purge: Purging
      INFO20160225T091500.816-060053041680Internal\Engine20160224T191022.000-0600QvSocket: Closing HTTP request handler
      INFO20160225T095633.535-060074569520Internal\Engine20160225T095633.000-0600WorkingSet: Configured Working Set Size is 5.519-7.095 GB (setting 70%-90%)
      INFO20160225T095634.550-060074569520Internal\Engine20160225T095633.000-0600ServiceManager: Start migration service on port 9900
      WARN20160225T095634.707-060074569520Internal\Engine20160225T095633.000-0600UNSPECIFIED: Filesystem::Find: boost::filesystem::directory_iterator::construct: The system cannot find the path specified: "C:\Users\jweiler\AppData\Local\Programs\Qlik\Sense\..\..\prod\client\Client\src\web\extensions"
      WARN20160225T095634.707-060074569520Internal\Engine20160225T095633.000-0600UNSPECIFIED: Filesystem::Find: boost::filesystem::directory_iterator::construct: The system cannot find the path specified: "C:\Users\jweiler\AppData\Local\Programs\Qlik\Sense\..\..\prod\client\Client\src\web\extensions"
      ERROR20160225T095635.738-060074567640Internal\Engine20160225T095633.000-0600RestClient: HTTP request for url /migrate/ping failed with error code 12029 (source: 5)
      INFO20160225T095635.738-060074567640Internal\Engine20160225T095633.000-0600ServiceManager: Migration service ping timeout (re-trying in 50 ms)
      INFO20160225T095636.597-060074569520Internal\Engine20160225T095633.000-0600ServiceManager: Setting engine listener port in migration service
      INFO20160225T095636.691-060074569520Internal\Engine20160225T095633.000-0600QVGeneral: Starting - Purge: Starting
      INFO20160225T095636.816-060074567640Internal\Engine20160225T095633.000-0600ServiceManager: Setting engine listener port in migration service
      INFO20160225T095637.718-060074565880Internal\Engine20160225T095633.000-0600Mount: Found Mount  at location C:\Users\jweiler\Documents\Qlik\Sense\Apps  browsable
      INFO20160225T095637.890-060074569520Internal\Engine20160225T095633.000-0600ServiceManager: Start Data Preparation service on port 9901
      INFO20160225T095639.016-060074569520Internal\Engine20160225T095633.000-0600ServiceManager: Start Sense Printing service on port 9902
      INFO20160225T095643.684-0600745610124Internal\Engine20160225T095633.000-0600QvSocket: Connected to server as user: 'Personal\Me' for document: '/app/enginedata' on socket 127.0.0.1:4848 <-> 127.0.0.1:57040
      INFO20160225T095643.805-060074565880Personal\Me20160225T095633.000-0600Session stop reason: Socket closed by client
      INFO20160225T100811.392-0600745610124Internal\Engine20160225T095633.000-0600QvSocket: Connected to server as user: 'Personal\Me' for document: '/app/enginedata' on socket 127.0.0.1:4848 <-> 127.0.0.1:57113
      INFO20160225T100811.525-060074565880Personal\Me20160225T095633.000-0600Session stop reason: Socket closed by client
      INFO20160225T101857.839-0600745610124Internal\Engine20160225T095633.000-0600QvSocket: Connected to server as user: 'Personal\Me' for document: '/app/enginedata' on socket 127.0.0.1:4848 <-> 127.0.0.1:57241
      INFO20160225T101857.958-060074565880Personal\Me20160225T095633.000-0600Session stop reason: Socket closed by client
      INFO20160225T105636.974-060074569340Internal\Engine20160225T095633.000-0600QVGeneral: Starting purge of temporary files.
      INFO20160225T115637.381-060074569340Internal\Engine20160225T095633.000-0600QVGeneral: Starting purge of temporary files.
      INFO20160225T122342.994-060074569520Internal\Engine20160225T095633.000-0600QVGeneral: Closing - Purge: Purging
      INFO20160225T122343.202-060074569520Internal\Engine20160225T095633.000-0600QvSocket: Closing HTTP request handler