3 Replies Latest reply: Mar 15, 2016 2:19 PM by Carlos Silva RSS

    Users getting inactive

    Chanchal Sharma

      Hi All ,

       

      I am new to qlik sense and facing a issue often


      the issue is users getting inactive randomly .

      Apart from Root admin all users get inactive within 2-3 days .


      if delete the users from user list then only it get active .

      Please refer screenshot  and guide me .

       

      Thanks in advance

      Chanchal.

        • Re: Users getting inactive
          Gysbert Wassenaar

          The inactive users are probably disabled in the user directory you import them from. You can add a filter to the user directory connector to import only user accounts that are not disabled. Perhaps this one will do:

          (&(objectCategory=person)(objectClass=user)(!(userAccountCon-

          trol:1.2.840.113556.1.4.803:=2)))

          • Re: Users getting inactive

            I have exactely the same problem, and the user is active on the AD.I'm researching for a solution, if I find I'll let you know!

             

            Regards,

            Carlos Silva

            • Re: Users getting inactive

              I have found that my problem was the LDAP filter that probably was in the wrong format. I was passing the path to the OU where the users are , like this:

               

              OU=SBSUsers, OU=Users,OU=MyBusiness,DC=MyDomain,DC=local

               

              I removed the LDAP filter, Synced and all users (including some service accounts I wanted to filter) showed up in seconds!

               

              What I should have, was a LDAP query to return users from a specific group, something like this:

               

              Example 1: (memberOf=CN=QlikPowerUsers,CN=Users,DC=example,DC=com) returns all users and their attributes who are

              members of the QlikPowerUsers group.

              Example 2: (&(objectCategory=person)(objectClass=user)(cn=Joe*)) returns all users and their attributes whose name begins

              with "Joe".

              Example 3:

              (|(memberOf=CN=QlikPowerUsers,CN=Users,DC=example,DC=com)(memberOf=CN=QlikReadOnlyUsers,CN=Users,DC=exa

              mple,DC=com)) returns all users and their attributes who are members of either QlikPowerUsers OR QlikReadOnlyUsers groups.

               

              More info about this on this very useful document:

              Qlik Sense Best Practice: User Directory Connectors

               

              Hope this also solved your problem!

               

              Best Regards,

              Carlos Silva