Answer from Support :
This is a known issue with ID #25985 and is being worked upon by engineering. The best workaround is to browse to C:\Program Data\QlikTech\Publisher\Qlikview Distribution Service\ and C:\Program Data\QlikTech\Publisher\Qlikview Distribution Service\1 folders and rename the WorkOrder.xml files there. Then restart the Distribution Service only. Verify new copies of the WorkOrder.xml files have been created and if not go to the Documents tab again and hit Apply to be sure they generate at which point new files were created and the task in question removed. NOTE: this only affects QVS license with no Publisher license. Also, if running Server 2003, the paths above would start with C:\Documents and Settings\All Users\Application Data\...
Unfortunately, that didn't help.
After restarting I had to go to the Reload section of a document under User Documents and change the schedule and click apply to repopulate the workorder.xml and the list of documents.
The solution you suggested sounds like one for a different problem…. Here is a screen shot of what I have. The lower panel should be full of logging information:
Hi Xena FYI. After updating to SR5, I have a similar problem except both the data in the lower panel and the upper panel are missing. I tried the solution that Dirk posted from Support, but had no effect. My documents are also now not reloading i.e. if you select load it will appear in the top panel for about ten seconds - Status waiting and then disappear. I have logged it via support and through my QlikView partner. In the meantime I am downloading SR4 again and I am going to try and go back. :(
Many thanks I had a look and could not find a specific entry on the worklist being empty, but used the below which did not help. QlikView Support have raised a ticket now and hope they will assist soon. If this is not what you mean, please explain - maybe I am in the wrong document?
FYI I do not have a publisher license
QlikView / QlikView Server 9.00 SR5
Additional Actions to take when upgrading to 9.00 SR5
INFO! These steps are done to get all the scheduled tasks restored after the upgrade when running QlikView Server.
If having a Publisher license these steps should not be necessary since the new workorder.xml file created in the
upgrade will fetch the information about the tasks from the Publisher database nevertheless you still need to remove
the QDS folder.
Apart from the information given in the Reference Manual, 3.2 Upgrading QlikView Server you
1. Stop the QV services from the windows services manager.
2. If running QlikView Server, without Publisher license, please go to
C:\ProgramData\QlikTech\Publisher\Qlikview Distribution Service
C:\Documents and Settings\All Users\Application Data\QlikTech\Publisher\Qlikview
and take a backup of the QlikView Distribution Service (QDS) Folder.
If running Publisher the information stored in the Distribution Service Folder will also be stored in the Publisher
database (QVPR) so therefore it is not necessary to backup the Distribution Service Folder if using Publisher.
3.Uninstall present QlikView Server via Control Panel Add/Remove programs.
4. When this is done remove the QlikView Distribution Service Folder from
C:\ProgramData\QlikTech\Publisher\ or C:\Documents and Settings\All Users\Application
5. Install QlikView Server 9.00 SR5 and start the QV services.
6. If running QlikView Server,
, go to the old QlikView Distribution