4 Replies Latest reply: Apr 6, 2016 7:11 AM by Siva Prakash Thummalapenta RSS

    Duplicate tickets flag calculation

    Siva Prakash Thummalapenta

      Hi Friends,


      I have some fields like Branch, Case,Down_since and Up_Since, now my issue is multiple tickets have same Up_since in a branch. I need to captured same Up_since tickets as flag 1 and minimum down_since for that tickets should be flag as 0, I'm attaching one excel file in that one Output column is there i'm expecting that...Please help me friends.